Toyota of Boerne

I had a remarkable experience at Toyota of Boerne. My salesperson, Deron W., ensured that the entire process was both comfortable and enjoyable. He demonstrated kindness, professionalism, and extensiv My salesperson, Deron W., ensured that the entire process was both comfortable and enjoyable. He demonstrated kindness, professionalism, and extensive knowledge, all while being exceptionally patient and not at all pushy. The process unfolded seamlessly, and he took the time to explain everything in detail. Deron's customer service was exceptional; he is the first car salesman I've encountered in over ten years who provided such a positive experience. Toyota of Boerne is fortunate to have him on their team, and I can envision him stepping into a supervisory role in the near future. More

We had a wonderful experience at Toyota of Boerne. We worked with Byron Johnson and he was extremely professional, knowledgeable, and easy to work with. From beginning to end, working with Byron was a We worked with Byron Johnson and he was extremely professional, knowledgeable, and easy to work with. From beginning to end, working with Byron was a great experience. I would highly recommend him. Our initial contact was with Caleb Moses, and he did a great job on the phone. When we went to the dealership, Caleb was with another customer so he turned us over to Byron. Great experience. More

She was very easy to work with. Very respectful and patient. Best experience I’ve had so far. Very respectful and patient. Best experience I’ve had so far. More

I don’t go anywhere else. I will only purchase my vehicles from Toyota of Bourne. I will only purchase my vehicles from Toyota of Bourne. More

Great place friendly staff, Scott Wilkinson was the best. If you need a vehicle go see Scott Wilkinson If you need a vehicle go see Scott Wilkinson More

Jose Rivera is Excellent. Bought RAV4 LE. Very friendly and good customer experience. Planning for trip in new car Bought RAV4 LE. Very friendly and good customer experience. Planning for trip in new car More

Jorge Velasco offered excellent customer service as he was very patient and cooperative with us. He made the process quick and simple. was very patient and cooperative with us. He made the process quick and simple. More

Beware of Toyota Boerne’s “Gold Certified” Vehicles – My Nightmare Experience I was beyond excited to buy a Gold Certified Toyota Corolla from Toyota Boerne, thinking I was getting a reliable car. Instead, Nightmare Experience I was beyond excited to buy a Gold Certified Toyota Corolla from Toyota Boerne, thinking I was getting a reliable car. Instead, I got a mold-infested vehicle, terrible customer service, and a runaround that wasted my time, money, and energy. The Problem Shortly after purchasing my car, a winter storm hit Texas, so I didn’t use the A/C for a while. As the weather warmed up, I finally turned it on—only to be hit with a strong mold smell from the vents. I replaced the air filter, aired out the car, and tried everything, but the smell always came back. Soon, I started feeling sick, had to take days off work, and saw a doctor. After recovering, I turned the A/C on again—it was unbearable. The odor was even worse after the car sat unused for a few days. Service Department’s Complete Lack of Accountability I called the service department and was told not to worry because my car was Gold Certified and under an extended warranty. Thinking the issue would be resolved, I scheduled an appointment. When I arrived, the dealership was under renovation, so the service team was working out of portables. After waiting 10 minutes, I asked a man at a folding table (who seemed to be a manager) for help. A service advisor eventually came over, and I explained everything—including how I was told this would be covered. Instead of helping, he immediately tried to quote me for repairs. When he asked the manager what to do, the manager didn’t even look at me and dismissively said: "Tell him to go talk to whoever sold him that car." I was standing just a few feet away and heard everything. Instead of even acknowledging me, the service department refused to look at my car and completely brushed me off. Sales Department’s Ridiculous “Solution” Since the service department refused to help, I was sent to the sales department, where I waited an hour and a half for my original sales agent. When he finally arrived, I was told the best solution was to trade in my car and buy another one. I returned on Monday to discuss options. After another long wait, they finally presented me with an offer: they would buy back my car—but I would need to pay over $8,000 more for another used, Gold Certified Corolla. For reference, I originally bought my car for $15,000, which was my budget. Their first offer was over $23,000 for the same model, just with fewer miles. I immediately turned it down, frustrated that their only solution was to make me spend even more money instead of fixing the car I had already purchased. They went back to the finance department and returned with another offer—this time, $22,000. Again, I refused. Not giving up, they came back yet again, this time offering $21,500, trying to justify it by saying the car had fewer miles. I still turned it down. At no point did they offer to run diagnostics, repair my car, or even apologize for selling me a mold-infested vehicle. Instead, they just kept pushing me to spend more money to fix their mistake. Final Thoughts Toyota Boerne uses the Gold Certified label to create a false sense of security. My "certified" vehicle had serious issues, and instead of taking responsibility, they wasted my time, gas, and energy with empty promises and manipulative sales tactics. 🚨 Buyer Beware 🚨 – If you’re considering purchasing a Gold Certified Toyota from Toyota Boerne, think twice. It might just come with hidden problems and zero accountability. More

I was looking for a used car and the salesman Jorge Velasco was able to get me a great deal on a vehicle. Jorge was professional, friendly and made the transaction as smooth as possible. Velasco was able to get me a great deal on a vehicle. Jorge was professional, friendly and made the transaction as smooth as possible. More

Quality work y products with friendly employees y job done well results Yes I recommend done well results Yes I recommend More