Toyota of Boerne

Mr. Glick (sales) here is amazing. However, that's about the only person/staff I can compliment. Service manager is a jerk. Service there is horrible & you'd better check anything you have done there. They the only person/staff I can compliment. Service manager is a jerk. Service there is horrible & you'd better check anything you have done there. They have a tendency to charge you & not do the work. Horrible service & will never go back. Nor will I purchase from them again! They only got a 1 star bc I couldn't give them a -5 star rating. More

Service Department. Wife took 2006 Toyota tundra in Service Department. Wife took 2006 Toyota tundra in for oil change and tire rotation. Dealer claims couldn't rotate tires because they were too Service Department. Wife took 2006 Toyota tundra in for oil change and tire rotation. Dealer claims couldn't rotate tires because they were too worn. Claimed they had a great deal on tires but won't be in until Friday, but said we needed alignment as well. OK. Then magically tires showed up immediately.??? Upon performing alignment "a rusted bolt" broke, then it was inner and outer tie rod end needed replacement. They tried to use a blowtorch and pipe wrench to get the bolt loose and now it just "spins". "Blowtorch"? "Pipe wrench"??? xxx!!?! During this we received no phone call saying "We're having problems". Only phone call was "Hey it broke because of previous work done, blah, blah, blah... it's going to cost you another $850+." So I'm going to go pick it up and take it somewhere else with a business/person I trust. This is frigging ridiculous. Needless to say I would highly recommend people stay away from the service center. They obviously have no integrity and only care about the bottom dollar. We won't EVER return to this dealership and I strongly recommend others avoid it as well. And let's be REAL here. 95% of the reviews on here are from individuals with less than 5 total reviews each. That's suspect as xxxx. We all know it's stacked. More

I asked about a used car they have for 5,000 dollars, they told me some people were looking at it earlier that morning. About three hours before I called. I told him that I will give him 5,000 dollars in they told me some people were looking at it earlier that morning. About three hours before I called. I told him that I will give him 5,000 dollars in cash for drive off. I was told to call back tomorrow. I called back the next day and ask him if I could get it for 5,000 he told me he had it ready for me I asked him again If I could get it for 5,000 he told me with a bad attitude I not going to give you a price over the phone. If you like being treated like that buy a car there More

VERY DISAPPOINTED IN THE SALES PERSON JASON!! Spent several days putting a deal together over the phone with Jason. He was given everything he asked for and said everything was approved and they just n several days putting a deal together over the phone with Jason. He was given everything he asked for and said everything was approved and they just needed to bring the car from another dealership. I had wanted a specific color. Everything was done via phone as I live 45 minutes away and I’m a healthcare worker (not much down time lately). I called to make sure everything was going to be in place for my one day off to drive up there and take care of things in a timely manner. I never hear from Jason again!! This person has run my credit, gotten paychecks stubs, personal information and now he just disappeared! Very strange! I called several times and sent an email and his supervisor. Nothing. Never had this issue before with this dealership. Beware! More

Very disappointed This dealership was only interested in getting us in and out with an overpriced vehicle as quidkly as possible. There were so many employees it seeme This dealership was only interested in getting us in and out with an overpriced vehicle as quidkly as possible. There were so many employees it seemed crowded. While our salesman tried his best to help us, his hands were tied by his sales manager who was pushy and bordered on being rude. We said from the beginning what our bottom line was and they first offered us almost twice that bottom line amount. After our salesman made his 4th trip to the sales manager, the manager himself came out. We explained directly to him what our bottom line was. He kept making snide comments and then would follow up with just kidding. When we were finally fed up and got up to leave he then met our bottom line and offered to go even lower if we signed then and there. That was the final straw. There are other dealerships in the San Antonio area. And we found a good one at Red McCombs. More

Miscommunication cost us THOUSANDS It was a COSTLY mistake to take our Sienna to Toyota of Boerne for repair. We hit a metal object in the roadway, causing damage to the oil pan. When It was a COSTLY mistake to take our Sienna to Toyota of Boerne for repair. We hit a metal object in the roadway, causing damage to the oil pan. When the service advisor called us after taking a look, he had a laundry list of items needing to be repaired. Of course, we thought it was all damage from the road hazard. So we agreed, knowing insurance would cover the $5000.00 repair bill. NOOOO.. as it turns out, all we really needed was the oil pan replaced. The other items were optional, but we were not told this. Now we are out THOUSANDS OF DOLLARS, and despite numerous efforts, Toyota of Boerne won't make their mistake right. Oh, BTW, good luck reaching an actual human being when you try and call this place. The managers don't return calls. Go anywhere else but Toyota of Boerne. More

Buy anywhere but here!!!!! I will never buy anything from Toyota of Boerne again! I bought a used car from them a 2018 Chevy Equinox and have had nothing buy trouble with it. i I will never buy anything from Toyota of Boerne again! I bought a used car from them a 2018 Chevy Equinox and have had nothing buy trouble with it. i have called and called and no response. Then had trouble with a tire and took it to Discount tire and they told me i got royally screwed because Toyota had put 2016 tires on a 2018 vehicle. I never received my paperwork from the sale even after calling several times to David and even going by there and was told he was out of office. Please go anywhere else but to them. Liars. horrible and dishonest More

Horrible experience, liars and dishonest Finalized and negotiated the deals over phone and emails. On visiting the next day, they told that the car is not available. Test drove another simila Finalized and negotiated the deals over phone and emails. On visiting the next day, they told that the car is not available. Test drove another similar car but they bumped up the price by 4K. The guy who was talking to us over phone did not agree to the price we confirmed and told that it was a mistake. They were so dishonest and unprofessional. When asked to talk to the manager, some employee faked himself as a manager and spoke very rudely. This is not the way to do business and to lie to customers. More

Buy somewhere else!!!! Horrible, dishonest, awful customer service! I live an hour away and wrote to inquire and requested photos as the image on the ad was a stock photo. I explained I didn’t want t customer service! I live an hour away and wrote to inquire and requested photos as the image on the ad was a stock photo. I explained I didn’t want to drive an hour one way for nothing. I couldn’t get the sales person to send me pictures. So I spoke to a manager, Larry, and he said to be patient because the staff was short because of Covid-19 and they were serving customers who were in the store. He said if I came up and didn’t like the car he would give me a free tank of gas on my car. We set an appointment for 2pm. We got there, it was 245 before the sales person we were assigned to was available. Meanwhile there were 5 or 6 men standing around talking and playing on their phones doing nothing. When the sales person did finally come over it took her 30 min to pull the car around and when she finally did it was filthy (after she guaranteed me over the phone it was immaculately clean), and the front bumper was missing and so was the left door handle. It looked like a salvage car. And it was nothing like the ad, supposed to have Navigation and leather seats. It had neither. Wasn’t the right color. The ad was a total fabrication. When we took our concerns to a manager he made excuses about not being able to keep track of inventory and third party car information problems. They had this car on their lot for a month. Just excuses. I got my tank of gas but lost 4 hours out of my day because they wouldn’t provide pictures and falsely advertised the car to begin with. Complete waste of time and lack of ethics!! Buy somewhere else!!! More

Warning - Be wary of Toyota of Boerne to do business with them. They have a very deceptive business practice the way they advertise the price of a car. I was attracted to the price of $15,999.00 for a 2019 C them. They have a very deceptive business practice the way they advertise the price of a car. I was attracted to the price of $15,999.00 for a 2019 Camry LE. But turns out, to buy the car, I have to pay additional $499.00 for installed security systems, and, $900.00 for safety check of the car. That makes the price NOT $15,999.00 plus tax and title, but, almost $17,500 plus tax and title. I say, they don't have a very clean and clear attitude. So, I left without a car from there. More