Toyota of Boerne

Best Experience in 30+ Years of Driving I am a Toyota convert now. I was not a fan, until I came to this dealership. The customer service and after care are stellar. I bought my 2014 4-runne I am a Toyota convert now. I was not a fan, until I came to this dealership. The customer service and after care are stellar. I bought my 2014 4-runner and my salesman made sure I had the exact car to meet my needs. They were respectful of my financial situation, and made sure I had a payment and price that stayed within my budget. My service rep, Tina Webb, contacts me regularly when I need service, and they are prepared when I arrive, whether it is just for an hour, or if I need a rental. I never thought I would be a Toyota fan, but now I tell everybody that this is the only place to buy a car. More

TOP RATED I have been using Toyota of Boerne for many years, first as a service provider on a prior Toyota I owned and I recently purchased a new Tundra from th I have been using Toyota of Boerne for many years, first as a service provider on a prior Toyota I owned and I recently purchased a new Tundra from their location. I rate them AAA+. Excellent customer service. This is my dealership forever ! More

35K Mile Service Visit My last visit to Toyota of Boerne was for my Toyota 4-Runner to be checked at 35K miles. Everything went very smoothly from start to finish. I was in My last visit to Toyota of Boerne was for my Toyota 4-Runner to be checked at 35K miles. Everything went very smoothly from start to finish. I was in and out of there in an hour. The service I received was excellent. More

Our recent purchase My Wife and I purchased our Golden Chariot from Toyota of Boerne last Friday - We were looking for several features in the vehicle we wanted to purcha My Wife and I purchased our Golden Chariot from Toyota of Boerne last Friday - We were looking for several features in the vehicle we wanted to purchase - Salesman Mike Maloney went to extra special lengths checking the inventory and did find a vehicle that had all the Bells and Whistles that we could afford financially - Finance Manager, Abel Perez, gave us a complete understatnding of the options that are offered when purchasing a vehicle from Toyota of Boerne - We liked all the employess that we had contact with! We have been telling all of our friends what fun we had dealing with Mike Maloney ! More

Fabulous Fast, easy & professional. Very comfortable lounge with amenities, clean and organized for efficiency. Definitely would work with them in the future Fast, easy & professional. Very comfortable lounge with amenities, clean and organized for efficiency. Definitely would work with them in the future for service or new purchases. More

A job well done I scheduled the 40,000 mile service appointment for 11AM Wednesday. The work was completed in a reasonable amount of time. They gave me a courtesy car I scheduled the 40,000 mile service appointment for 11AM Wednesday. The work was completed in a reasonable amount of time. They gave me a courtesy car wash and I was on my way home before noon. It was a good experience. Thanks, Jeff More

5K Service Matrix oil change was done promptly and the invoice was explained clearly. All fluids were topped off and tire pressure checked. Excellent work. Faci Matrix oil change was done promptly and the invoice was explained clearly. All fluids were topped off and tire pressure checked. Excellent work. Facility and personnel are excellent. More

Great experinece negotiating for new Tacoma 4x4 BUT I had a great experience with the sales man negotiating the price for a new 4x4 Tacoma double cab but was promised that the rims and tires could be ch I had a great experience with the sales man negotiating the price for a new 4x4 Tacoma double cab but was promised that the rims and tires could be changes out for a more appropriate size tire for a 4x4. The vehicle I wanted to purchase had inappropriate tires and rims for off road use. The communication between the salesman and the service department was a complete disaster. I had to go down personally after several days to attempt to straighten out the service department as to what was needed to be done. They gave me a great trade-in price on the existing rims and tires on the vehicle I purchased. However, they failed to understand that the spare needed to be replaced to match the new tires and rims. This required another lengthy conversation between the customer service rep and myself. It's been almost a week since I purchased the vehicle and they had not completed the work on the tires and rims. I have owned 2 other Tacoma's and my past experience with the service department has been great. I'm not sure why I'm having this problem. For some reason the factory is sending out 4x4 Tacoma's with out the appropriate rims and tires for off road use. Thy just received another one on the lot after I purchased mine. I do not suggest buying one of these vehicle if you intend use your vehicle off road. The truck rides lower and the side walls of the tires are easily punctured. I only bought this one because my wife wanted this particular color to match our Motorhome. More

Deliberate and Deceptive My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and sale of Toyota Certified Used Vehicles known as TCUV. I do not recommend patronage of the dealership. More

Time and money wasted I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I ma I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I made contact via email with one of the sales persons there, A mike. I told him that I would like to drive down there to take a look at this Chryser Aspen but that I wanted to apply for credit first. I wanted to make sure I was approved before heading down there since I had to miss a day of work and rent a car. I explained that my main vehicle, my motor went out on it and I had spent a lot of money trying to fix it and that I also had an older truck that needed too much repair. I mentioned to him that I didn't have a lot of money for a down payment. I told him exactly how much I had available for a down payment. He suggested I fill out the application online so he could look at numbers and see where I was at. He was going to run my credit app and he was going to get back to me. I contacted him the following day to see what he found out. He said he would be able to help me out. I told him again that I didn't want to travel down to Boerne unless I knew for sure I was going to be able to get into this vehicle or something like it. But I wanted to look at this one first. That this is the only reason I would drive down there. He assured me that he was going to be able to help me. That he had several different options for me. So I told him that if he was sure I would drive down there. So I took the day off, rented a car, and drove down to Boerne. When I got there I went to the front desk and spoke to one of the receptionist and told her that I was there to meet a Mike. A few minutes later she told me that he was was another customer and would be out there shortly. So, I walked outside and waited for him. About 5 minutes later, a different sales person came out. He just stood there by the door and kept glancing at me. So I walked over to him and I asked him if Mike was almost out. He said yes. He introduced himself. Then he said that he was told to show me a some vehicles. I'm like ok then. As we walked away, Mike comes out and walks over to me. He introduced himself and said that he was going to be part of the process but that he had a customer he needed to finish up with. He then left. So my wife and I and the other salesman walked to the used cars side. He had us follow him around. He really didn't seem to know what he was looking for. I asked him about the aspen and he said he didn't know where it was at. I looked around and I spotted the aspen. I walked over there to it. He walked behind him. It was real nice. I got excited when I saw it. I asked him about it and he said that that vehicle had too many miles and that the bank was not going to work with it. I'm like what. This was the only reason I came down to Boerne, I told him. He proceeded to show me a different vehicle. He showed me a Kia suv. It was actually really nice. My wife was ok with it so I decided to go ahead and take a look at it. The sales guy ran off to get the keys. While he left I walked around the Kia. I got underneath the vehicle and there was a huge puddle of transmission fluid. The underneath where the transmission sat was all covered in transmission fluid and thick gunk. The guy comes back and he wanted me to take a look at the inside of the kia. I told him that I wasn't going to bother since the think was leaking fluids. I asked him to look if he wanted to but he said that he had hurt his knee. So, I got under there again and show him the fluid all over the palm of my hands that came off the undercarriage. He then ask if I wanted to look at this tahoe setting across the parking lot from us. He explained that the tahoe was way over our price range but he would see what he could do. So I said to him, my wife and I took a day off and got a rental and drove all the way over Boerne and all you showed me was a Kia that had transmission issues and a Tahoe that was way out of my price range but not the car I had made arrangements with Mike to see; infact, I didn't even speak to Mike, the sales guy who I had been emailing and speaking to on the phone. I feel that this dealership just strung me along. Never got to have a set down with Mike, the original salesperson I had been speaking to and never got to see the vehicle we had planned on working with. I did call Mike. He did apologize. He said that he was going to speak to his manager and would call me right back to see if there was something he could do. I hung around for a while but never heard from him. From there I drove down I10 to san antonio to see if I could find something. I was just driving in circles. We got home tired that day and stressed out, no car, work day lost, money spent on gas and rental. More