Toyota of Boerne

Horrible Service Department I recently went to Toyota of Boerne because I purchased a used vehicle from a dealership in San Antonio, TX. This vehicle was serviced in Boerne. I I recently went to Toyota of Boerne because I purchased a used vehicle from a dealership in San Antonio, TX. This vehicle was serviced in Boerne. I had a problem with a creeping noise inside the car and that was the reason for my visit. After speaking to a female service advisor on the phone, I informed her I was going over. When I arrived, she was not to be found. So another service advisor helped me and said that by the time the car was looked at she would return. I waited for about an hour to an hour and a half. I saw this female in her office, just talking to her teammates. So I approached her asked her name. She had returned but had not informed me of my vehicle status. She said it was being worked on. So I waited another hour and then approached the Cashier and she stated my vehicle was not there. She couldn't find my name. I assured her they had written up my order in my name. She went to the female advisor and she said the lady stated she didn't know who I was!!! After waiting there for 3 1/2 hours, I spoke to her again and she wanted to charge me $881.00 for a problem on the vehicle that Boerne had worked on just a year ago!!! I then spoke to Joe, Service Mgr., who didn't seem to care about my concern and stated he would reduce the price by $200 after I kept asking for some relief. He didn't even give me his card!! Nor did the female service advisor!! Well I left here with NOT a good feeling. I just did not trust these people!! A week later, I took the vehicle to Cavendar Toyota and they said there were no parts to be replaced at all!! What a ripoff that Boerne was trying to get out of me!!!!!!!! This place is the worst service department I have ever dealt with! I would never buy a car from them or take my car to be repaired!!! Warning: Do not trust them. More

Great customer service Customer service is the best and Guy was working in our best interest. He was very helpful and honest. I recommend anyone to go here and buy your new Customer service is the best and Guy was working in our best interest. He was very helpful and honest. I recommend anyone to go here and buy your new car. More

Unprofessional and rude Salesperson change the price on the vehicle I was interested in. She states she made a $10,000 difference mistake. Lacks attention, the finance depa Salesperson change the price on the vehicle I was interested in. She states she made a $10,000 difference mistake. Lacks attention, the finance department is very arrogant and unprofessional. Overall I would not recommend. More

Terrible Sales and Service Team I went into the dealership with my sister to do some advanced shopping for a used car. My father sent us to look at cars and he planned to make the p I went into the dealership with my sister to do some advanced shopping for a used car. My father sent us to look at cars and he planned to make the purchase when we found something that I liked. My experience was absolutely horrible, largely due to interaction with my "salesman" Matt Flom. Never before have I met such a condescending, sexist, elitist and unprofessional salesperson. Not only did he fail to listen to me, but he also insulted my sister in the process. To add insult to injury, he played the classic "T.O." game with us, as he went to get his manager (who badgered us further) and to get a card (which ultimately was in his pocket the whole time - really didn't need to go into the showroom). I will be getting a car within the next week. More than likely it will be a Toyota. It will not, however, be purchased at this dealership, or any dealership associated with this owner. If this is the caliber of personnel that they hire, it is a sad testament, in my opinion, of the quality of the business. Not an institution that I, nor my father, would pay to do business with. Competition in the marketplace is far too keen to miss out on opportunities for a sale and a potential repeat customer. At 22 years old, I could have been a repeat customer for decades to come. The good news is that I will be . . . for another dealership - one that knows how to treat people. So no repeat business and no referrals for Toyota of Boerne. Management should be sure to recognize Mr. Flom for being such an insensitive schmuck and driving what was destined to be an easy sale right out of the door. Bravo, Mr. Flom. Bravo. More

Changed the price on me The salesman gave me a "range" for my trade-in over phone/text and promised they would reduce the cost. When I got there, the trade-in value offered t The salesman gave me a "range" for my trade-in over phone/text and promised they would reduce the cost. When I got there, the trade-in value offered to me was well below the lower end of range. On top of that, they increased the advertised price of the car by adding accessory price (what??) to it and said there prices were non-negotiable. Completely ticked off with their service and game playing!! More

Buyer Beware This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. I first went t This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. I first went to your dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob Conine responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. He calls me back a couple of hours later saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. Then I asked him, how he knew that. He said he ran my credit again to check. I don't know if that is even legal or common practice in your industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to your dealership to get the Lucerne on your lot, but by pass Mr. Conine and try to get the price somewhere close to the other Lucerne. I approached Jonathan Castillo to try to get things moving. We test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian Price. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. Putting the total price at $10500. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. A week and a half later I had to call Brian to get the lender information as he had only given me the warranty information. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that isn't illegal for him to do that. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, your cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. I had told Jonathan I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM (owners son) and was deflected. I was introduced to Chris Franklin (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to your dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in your industry these sort of tactics are commended in the name of profit. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given your dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. When I refused, Shawn Vaughan, the owners son, had their lawyer threaten to sue me if I wrote a bad review. Honestly, and integrity are worth far more. I couldn't stand myself not warning other consumers about my experience with your dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM is the owners son. General Sales Manager I think is the son-in-law(Chris Franklin). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. More

Don't waste your time or money! I Intended to buy a Camry. Salesman was courteous but had a difficult time pricing out the vehicle due to management interfering with ridiculous bait I Intended to buy a Camry. Salesman was courteous but had a difficult time pricing out the vehicle due to management interfering with ridiculous bait and switch back and forth pricing. I'm not sure who's running this circus side show of a dealership, but they should be replaced with someone far more competent. The dealership is all flash and no class. Not once did I feel like they put my needs before the sale. I would have gladly bought had the manager been honest and respectful not only to myself but to the salesperson caught in the middle of their game of deception. Clearly this dealership promotes dishonesty rather than integrity. Toyota of Boerne may look impressive, but they're as phony as they come. Don't waste your time or money! More

Great Service I had made an appointment to fix my hands free apparatus which would include a rental. As soon as I signed in Gene had my paperwork ready and I only I had made an appointment to fix my hands free apparatus which would include a rental. As soon as I signed in Gene had my paperwork ready and I only waited a few minutes for the rental. The problem took several days to fix, however Gene would call me at least one or twice a day with a complete update. When the car was ready I received a call and the next day drove over to Boerne and turned in the rental. My hands free apparatus worked great and the problem was explained to me in detail. All my experiences were extremely positive and made this situation much easier. Jane P More

New Car Buying Without Hassle Recently bought a new vehicle from Toyota of Boerne. It was my best car buying experience to date. Everything went very smooth and without one bit of Recently bought a new vehicle from Toyota of Boerne. It was my best car buying experience to date. Everything went very smooth and without one bit of hassle. Every detail of the sale was up front with no surprises what so ever. Hats off to my sale rep Russell Bartlett and the rest of the Boerne staff. More

Service Great Customer Service! They have earn a customer for life. 5 ?????????? I will always get my truck serviced here. And I will buy my next truck from t Great Customer Service! They have earn a customer for life. 5 ?????????? I will always get my truck serviced here. And I will buy my next truck from them!! More