Toyota of Boerne

We were told the car we ordered was being prepped in Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously, they lied to us about the status of the car in the first place. They are going back 40+ years in terms of how a car dealer treats their customers. Lie and cheat! More

I tried shopping at a different dealer every night after work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to ha work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to happen. I found a used SUV listed online at Toyota of Boerne and called to see if it was still available. I had a GREAT salesman who offered to walk out to the vehicle to make absolute certain it was still there. When he said it was, I let him know I was about an hour drive away and that I would really appreciate if there was any way he could get me a quote on my trade in value before driving out to the dealership (knowing it was just a quote and that they would still need to see my vehicle in person before giving me an exact value). I sent him a text with the VIN and some pictures of my trade, and within about 10 minutes I had a phone call back with a quote I felt was fair. So, I got in the car and drove the hour long drive to see the used SUV they had listed for sale. My salesman, Sam, was professional and courteous. After I test drove the SUV, I asked him to take a look at my trade to see if it was going to be worth the quote I had received on the phone. I was pleased to find out that it was! I decided to make the deal and purchase their vehicle with the trade of mine. They offered me additional products such as mechanical warranty, tire warranty, car washes, and pre-paid maintenance, but never once pressured me into purchasing any of them or make me feel like an idiot for not buying them. From the time I walked in their door to the time I was driving home in my new (but pre-owned) vehicle, I spent a little less than 2 hours. GREAT timing! The other dealers I had tried working with earlier in the week had me there nearly that long and we hadn't even come to an agreed price, let alone try to start any paperwork. All in all, my car buying experience at Toyota of Boerne was a pleasure. I will definitely recommend friends, family, and anyone who wants to listen, to see what a difference it is shopping at Toyota of Boerne. Thank you for making me feel valued! More

My story begins with a relative of mine recommending I go to this dealership to purchase a new vehicle stating, “I told them your situation and they seem to genuinely want to help you.” Out of my entire fam to this dealership to purchase a new vehicle stating, “I told them your situation and they seem to genuinely want to help you.” Out of my entire family, we had purchased approximately five vehicles at this establishment total over the past few years. My own story with Toyota of Boerne is a little different. I showed up about 10 am and walked straight up to the salesman whom I was recommended to see. He was a well-dressed gentleman of foreign descent. I told him who I was and he began to walk me out to the lot to look at vehicles. On the way, I told him I was in the process of repairing my credit and that it may be difficult to get me into a vehicle and asked about pre-approval. After all, I didn’t want to waste the gentleman’s time. He said he could first get me pre-approved to see what the bank would be willing to lend me and then that would give us a better idea of what vehicle I could hope to get into that day. He had me fill out a credit application and then walked off with it. After about a half hour, he walks up with another gentleman and introduces me. He basically pawned for off on a new guy after realizing just how low my credit score was. We’ll call this new gentleman Newbie, since he was obviously not well-experienced in the job. At this point, I’m still waiting for the pre-approval amount, but the well-dressed salesman had other more prosperous rows to sow, and I never saw him again. I apprised Newbie of the situation with the other salesman, but for some reason he seemed to want to show me cars instead of follow up on the pre-approval efforts. So, I blindly I chose a vehicle I knew I could afford. Unfortunately, the bank didn’t feel the same way, as is usually the case with me. During the course of trying to get approved for this vehicle, my keys were taken to do an appraisal on my trade. I sat at Newbie’s desk. I walked around. I looked at every square inch of that facility just out of sheer boredom. Did you know they have a giftshop....I was like...really?! Because I know that's what I think of when I buy a car, a souvenier to remember my wasted day by-hahaha. After about an hour, enter a new player in this comedy of fools. We’ll call this one Slick. He was a fast-talking salesman who introduced himself as some sort of manager. HE DECIDED THE BEST COURSE OF ACTION WOULD BE TO GET ME PRE-APPROVED WITH THE BANK. Damn, what a concept…wish I’d thought of it…hahaha!!! So, we started the pre-approval process AGAIN! At this point, I’m rather agitated and my keys have been missing for at least a couple of hours. I finally asked for my keys back. When I did, Newbie walked over to the finance office and then came back with news that it would only be a few more minutes. No keys! That little pattern repeated itself three times before I finally got up to march into the finance office myself to get my damn keys! I was cut off at the pass before I could get to the door of the finance office by Newbie telling me it’d be just a few more minutes. NOPE! I was done at this point. I asked for my keys back. He said it’d be just a few more minutes. I said, “Well, hey, how about you get me my keys back and that way we can get that part out of the way for when we get an answer from the bank.” He begrudgingly got my keys for me. With keys in hand, I was ready to blow that place, but Newbie blocked the door while Slick came out of the finance office to tell me some more lies. I finally told them I had an appointment and needed to leave, which I actually did. I had an appointment with another car dealer to test drive a Mazda3. I told Newbie and Slick that when the news comes in from the bank to please give me a call and I’ll stop back by on my way home to see what cars they have in my pre-determined price range. I never got a call! Then, to add insult to injury, a few days later the well-dressed foreign gentleman sends my relative an e-mail basically stating I had wasted their time looking at the vehicle I did with too low a credit score to purchase it. Now…being the turn-the-other-cheek kind of person I am, I was just going to let it go and forget about it, but after the snotty email my relative received, I feel the need to warn others of this place. So, consider yourself warned. If you want to waste an entire day running around in circles, by all means, go shop for a car at Toyota of Boerne. If you want to actually get somewhere, go somewhere else. At this point, I, nor the rest of my family, will EVER step foot in that place again. It is a three-ring circus at best. More