Toyota of Boerne

Hannah Grossman was my sales agent. She was great! I already knew what I was looking for, called the dealership and Hannah had the truck ready for a test drive and inspection before I g She was great! I already knew what I was looking for, called the dealership and Hannah had the truck ready for a test drive and inspection before I got to the dealership. She answered all of my questions and got me a good deal and fast enough considering the amount of people at the dealership during the Labor Day sale. More

Thank you Armando! Recommend you any day of the week, simply put you’re the best & I'm grateful Recommend you any day of the week, simply put you’re the best & I'm grateful More

Our sales representatives was amazing he listened to what are needs were to purchase a vehicle and he delivered exactly that. It was fast and easy process. Thank you Isaac S. are needs were to purchase a vehicle and he delivered exactly that. It was fast and easy process. Thank you Isaac S. More

Absolutely horrible experience and customer service. Went to get a flat tire repaired. Then they tell me I need all new tires and rims. Which I later found out wasn't true. They quoted me $2300. Said i Went to get a flat tire repaired. Then they tell me I need all new tires and rims. Which I later found out wasn't true. They quoted me $2300. Said it would take a day. Gave us a courtesy call and said there would be no charge. Actual cost ended up $2800. Plus they charged me 3% extra to use my credit card without telling me. Asked them to revise the charge and they wouldn't. So that's another extra $100. Then today we get another $200 cleaning charge for the so called courtesy vehicle. I asked to talk to the manager, Julio Rodriguez, and explained the situation, he basically told me he wouldn't do anything about those extra charges. Only reason we needed a courtesy vehicle is because it took them 4 days to do a job that should have taken one. I hope that someone in leadership or the owner reads this to understand what's going on in their organization. Really sad. Pathetic actually. I would highly recommend not giving this dysfunctional and unethical organization your business. More

Excellent service from all service personnel, sales and finance. Thank you Hannah Grossman and Mr Horn for your professionalism. finance. Thank you Hannah Grossman and Mr Horn for your professionalism. More

definetly will be returning my business here and telling everyone i know! thank you for the rav4! everyone i know! thank you for the rav4! More

I had an AWFUL experience with this dealership today! ! The price of the car was 53,000. I told them thank you but no thank you. I was there just to look at the vehicle because my wife wanted me too. ! The price of the car was 53,000. I told them thank you but no thank you. I was there just to look at the vehicle because my wife wanted me too. I did. I was trying to leave but the salesman's senior advisor came out and told me that if he put the price at 43,000 would I buy it. I said that I would. To make a long story short. I stayed, remind you that I had to work and called someone to take my shift to do this deal. I sat down to work the numbers, and they brought me a sheet with 53,000 on it. I said what happen to the 43,000. NOW, they could not do that but wanted to work with me to get me at a comfortable number. Your senior advisor (that is missing at this time and never came back) told me 43,000 and that's the number that I want to see. The best they did was 51,000. Then the boss man came out and apologized and said that they could not do that deal. So, my time has been wasted and I lost money from work. I will NEVER go there again and nobody else should either. I am so mad that my time was wasted with lies to begin with!! More

I am writing this for my experiences at Toyota of Boerne (Vic Vaughn Toyota). I have taken my 23 Tundra to this dealership several times for service and maintenance. I did not purchase the truck there. E (Vic Vaughn Toyota). I have taken my 23 Tundra to this dealership several times for service and maintenance. I did not purchase the truck there. Each time I take the truck in, I make it a point to ask for Trina Pulido, Service Advisor. If I need a loaner car, Trina makes those arrangements. She assists me in providing the necessary information and sees that this transaction is quick and painless. If I am, waiting for my vehicle, she keeps me updated on its' status and lets me know immediately when it's ready. She has a great manner and disposition. She is professional and pleasant, always providing me with the information I need. She never leaves my questions unanswered. If she doesn't know the answer, she knows where to get the answer. She keeps me informed on service deals and special offers. She's easy to talk to and doesn't make things difficult. I would encourage anyone to go to Toyota of Boerne for service and to always ask for Trina Pulido. More

Toyota of Boerne is really busy but they are always ready to help. Thank you. to help. Thank you. More

Very helpful, good to work with. They made the process very easy to go with. They made the process very easy to go with. More