Toyota of Boerne

Excellent service from all service personnel, sales and finance. Thank you Hannah Grossman and Mr Horn for your professionalism. finance. Thank you Hannah Grossman and Mr Horn for your professionalism. More

definetly will be returning my business here and telling everyone i know! thank you for the rav4! everyone i know! thank you for the rav4! More

I had an AWFUL experience with this dealership today! ! The price of the car was 53,000. I told them thank you but no thank you. I was there just to look at the vehicle because my wife wanted me too. ! The price of the car was 53,000. I told them thank you but no thank you. I was there just to look at the vehicle because my wife wanted me too. I did. I was trying to leave but the salesman's senior advisor came out and told me that if he put the price at 43,000 would I buy it. I said that I would. To make a long story short. I stayed, remind you that I had to work and called someone to take my shift to do this deal. I sat down to work the numbers, and they brought me a sheet with 53,000 on it. I said what happen to the 43,000. NOW, they could not do that but wanted to work with me to get me at a comfortable number. Your senior advisor (that is missing at this time and never came back) told me 43,000 and that's the number that I want to see. The best they did was 51,000. Then the boss man came out and apologized and said that they could not do that deal. So, my time has been wasted and I lost money from work. I will NEVER go there again and nobody else should either. I am so mad that my time was wasted with lies to begin with!! More

I am writing this for my experiences at Toyota of Boerne (Vic Vaughn Toyota). I have taken my 23 Tundra to this dealership several times for service and maintenance. I did not purchase the truck there. E (Vic Vaughn Toyota). I have taken my 23 Tundra to this dealership several times for service and maintenance. I did not purchase the truck there. Each time I take the truck in, I make it a point to ask for Trina Pulido, Service Advisor. If I need a loaner car, Trina makes those arrangements. She assists me in providing the necessary information and sees that this transaction is quick and painless. If I am, waiting for my vehicle, she keeps me updated on its' status and lets me know immediately when it's ready. She has a great manner and disposition. She is professional and pleasant, always providing me with the information I need. She never leaves my questions unanswered. If she doesn't know the answer, she knows where to get the answer. She keeps me informed on service deals and special offers. She's easy to talk to and doesn't make things difficult. I would encourage anyone to go to Toyota of Boerne for service and to always ask for Trina Pulido. More

Toyota of Boerne is really busy but they are always ready to help. Thank you. to help. Thank you. More

Very helpful, good to work with. They made the process very easy to go with. They made the process very easy to go with. More

Jorge was amazing! He helped me out so much and was so informative, especially since this was my first time buying a car. Thank you Jorge! Sam his manager was also so He helped me out so much and was so informative, especially since this was my first time buying a car. Thank you Jorge! Sam his manager was also so great and made this process extremely positive. I’m definitely going to be sticking with Toyota of Boerne More

Adrian Salinas was very courteous, professional, and a wonderful member of the service department. Thank you! wonderful member of the service department. Thank you! More

Complaint: Overcharging on Vehicle Purchase Date of Purchase: September 24, 2022 Vehicle: 2020 Toyota Corolla LE Dealership: Toyota of Boerne Details of Complaint: On September 24, 2022, my dau Purchase: September 24, 2022 Vehicle: 2020 Toyota Corolla LE Dealership: Toyota of Boerne Details of Complaint: On September 24, 2022, my daughter purchased a 2020 Toyota Corolla LE from Toyota of Boerne. The MSRP was $25,000, but the purchase price was $22,804. At the time of the purchase, our bank valued the vehicle at $18,400 with 52,434 miles. The dealership added unnecessary warranties, GAP insurance, and other additions, raising the total amount financed to $32,345.83, with the total payment amount (including interest) being $41,995. As of today, my daughter has paid off a balance of approximately $25,000, and the car now has about 85,000 miles. The bank currently values the vehicle at $13,475, showing a significant depreciation in value. The discrepancy between the bank’s original valuation and the overcharged sale price at the time of purchase has placed us in a financial bind, leaving us upside down on the vehicle with little hope of recovering the full value. Interaction with Toyota of Boerne: On July 31, 2024, I received a phone call from Toyota of Boerne's General Manager, Chris Franklin, to discuss the situation. During the conversation, he was extremely unprofessional, hostile, and refused to offer any assistance. He made irrelevant comparisons and stated that the purchase was made during COVID in 2022, as if that justified the overcharge. When I mentioned that I would reach out to the Better Business Bureau, small claims court, and an attorney, he sarcastically responded, saying that their attorney would handle it and abruptly hung up on me. This behavior was unacceptable. Request for Resolution: I am requesting a fair resolution to this situation, which includes reviewing the overcharged vehicle price, unnecessary warranties and GAP insurance, and addressing the financial burden this has caused my daughter. We would like to return the vehicle and seek financial reconciliation. Additionally, we believe that other potential buyers should be made aware of these questionable practices. Thank you for your time and consideration. More

Thank you so much for your service ! I want to give a shout out to Salesman Andrew !!! Thank you for everything and helping me to get my dream car ! I want to give a shout out to Salesman Andrew !!! Thank you for everything and helping me to get my dream car ! More