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Toyota of Boerne
Boerne, TX
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,187 reviews
September 29, 2022
Excellent service from dealership. I get a video which needs working on because you cannot hear what the mechanic is saying. He needs to be closer to the microphone. I get my car washe I get a video which needs working on because you cannot hear what the mechanic is saying. He needs to be closer to the microphone. I get my car washed and while I wait for my oil change, munchies and drinks are provided and they have Wi-Fi. More
by Diamonds
Employees Worked With
Mark Owens
September 25, 2022
Made a 3:20 pm appointment for a basic oil change. Arrived 15 minutes early, waited 10 minutes for Juan the service advisor to assist me after I was waved into the service bays. Juan quoted me a 1.5 h Arrived 15 minutes early, waited 10 minutes for Juan the service advisor to assist me after I was waved into the service bays. Juan quoted me a 1.5 hour wait which I had to accept due to the maintenance required light coming on. I went to the cashier station after the service completed message was posted on their message board for my truck. Cashier couldn't find my trucks paperwork because Juan had left work early, Another 30 minute wait until they located it. It was 3 hours before I was able to get my truck. I dont know if someone took my truck off the dealership lot or where my truck was!!! 3 hours for a basic oil change is not a good way to keep customers happy and returning to do business with Vic Vaughn Toyota! Don't recommend Vic Vaughn Toyota dealership. This is not my first time doing business with this dealership but definitely is my last time giving them my hard earned dollars. More
by Sam.
Employees Worked With
Juan
September 16, 2022
I have yet to be disappointed with my service experience at Toyota of Boerne. I very much appreciated service advisor, John Clayton. We casually discussed what was going on with my 2004 Tacoma & did not fee at Toyota of Boerne. I very much appreciated service advisor, John Clayton. We casually discussed what was going on with my 2004 Tacoma & did not feel rushed at all. Even though the replacement fog light had to be ordered, it arrived sooner than expected. Also, the filmed vehicle report is such a great addition to visually show the customer what the service technician is seeing and “why” there’s a particular recommendation. I’m very satisfied with this dealership. Keep up the great work. Jeff More
by Jeffmtingle
Employees Worked With
John Clayton
September 06, 2022
I purchased my car here at Vic Vaughn Toyota. Their staff have Amazing customer service. Their service department were very knowledgeable and explaining how to use their products. We’ve been very Their staff have Amazing customer service. Their service department were very knowledgeable and explaining how to use their products. We’ve been very satisfied with our purchase And the staff that runs This wonderful dealership. More
by jennaheb3
Employees Worked With
Socrates, John Clayton, and another wonderful employee that helped set up my keys
September 01, 2022
Nice reception. No waste of time. Communication during the process is very good. Service and communication good. James is a pleasure to work with. No waste of time. Communication during the process is very good. Service and communication good. James is a pleasure to work with. More
by gracebwest
Employees Worked With
James Waite
