Toyota of Boerne

just had the worst experience in your dealership. I went early this morning to check a truck that I had applied for last night. The salesman told me they had sold it, but gave me three different opti I went early this morning to check a truck that I had applied for last night. The salesman told me they had sold it, but gave me three different options out of those three different options. I chose a Ford F150 and we went ahead and proceeded with the application and all of the information he requested we spend it hours going back-and-forth with the numbers I had to get in touch with my accountant just to see if instead of giving a trade I should be more cash. My accountant told me to offer $1000 more that’s the maximum I could get out from my cash. I told the salesman that I was having a really bad headache and that I needed to go grab some lunch because I have not eaten anything. I left for an hour went to eat and texted him to send me the requirements he needed, I gather all of the documents he requested and I went back to the dealership I get there. He made me fill a reference letter. And I gave him all of the documents. The last step was for me to get the full cover insurance. I called my insurance company and they were doing everything but I asked him one question and I said, can you please verify that once I get the insurance, everything will be good to go because I Because I do not want to spend $400 on insurance and then for you to tell me that it’s not ready. He came back and told me that his boss was working on another deal with another customer for that truck. I responded to him. I have been here since all morning and he responded to me yes but you left and I responded I went to eat and I told you and after I told you you texted me your card and I told you I’m fixing some thing just send me the requirements and I went back and gave them all they , they ran my credit 21 times they made me lose one day out of my business who is going to compensate me for my whole day, and for my credit points I had the cash in hand, and I had sent all the documents he requested to his email. I would really like to know what type of games this dealership is doing. I had agreed to all of their terms, and I had signed every paper he gave me with every quote he gave me. I lost a lot of hours there with no comfort at all and just a headache because they could never give me clear number but still at the end I signed for their quotes and I gave them everything! More

Went in and got a 2023 Toyota Tacoma and to say the least the customer service was the best. They got me in and out as quick as possible and David Aguais took really good care of me. 10 out of 10 would recom the customer service was the best. They got me in and out as quick as possible and David Aguais took really good care of me. 10 out of 10 would recommend this dealership and David!! More

My Service Advisor Juan S. Has been very helpful and keep me updated on my vehicle! Thank You! Has been very helpful and keep me updated on my vehicle! Thank You! More

Hannah was great, she got me out in less then a hour. She did a great job . She did a great job . More

Always helpful, friendly and knowledgeable. Mark Owens is a great advisor and does an awesome job explaining the invoice. I highly recommend this dealership. Mark Owens is a great advisor and does an awesome job explaining the invoice. I highly recommend this dealership. More

I arrived at the appointment time. I met with the service advisor and turned my vehicle over to them. Sat in the waiting area and they serviced my vehicle. Service advisor notifi I met with the service advisor and turned my vehicle over to them. Sat in the waiting area and they serviced my vehicle. Service advisor notified me when they finished and all went very well. Good job! More

James Trevino was so easy to work with—he made the purchasing process painless and has been great to follow up with me and make sure all my needs were met. I have used their service department for a y purchasing process painless and has been great to follow up with me and make sure all my needs were met. I have used their service department for a year since moving to town and would not take my vehicle anywhere else. More

Customer service and personnel was excellent very detailed with everything and very helpful will go again to get more vehicles and recommend it to my friends. detailed with everything and very helpful will go again to get more vehicles and recommend it to my friends. More

We bought a 2014 Ford Escape with about 80,000 miles for $14,500 in September 2021 for my daughter. After spending $1,800 on FOUR different repairs to the coolant system we thought we were finally in a good $14,500 in September 2021 for my daughter. After spending $1,800 on FOUR different repairs to the coolant system we thought we were finally in a good place until my daughter was driving back to LSU Baton Rogue and got an alert for the transmission...which had totally failed at only 98,000 miles. We can't get rid of this car fast enough, and will never do business with them again. They put this thing back together with duct tape and car wax then sold to us, and thank god the failure wasn't something that put my daughter in danger. Stay away. More

Javier Bernal provided excellent service, he was extremely professional and polite and he exceeded expectations. extremely professional and polite and he exceeded expectations. More