
Toyota of Boerne
Boerne, TX
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The were pretty good. Worked with me to purchase a car during an overseas move. The whole of America is struggling with inventory right now, but they found what I wanted Worked with me to purchase a car during an overseas move. The whole of America is struggling with inventory right now, but they found what I wanted and made me a pretty good deal More
Juan Guzmán serviced my car and he was very professional and friendly. Answered all my questions and made me feel like I could trust my car in his hands! Buy this man a beer! Ricky Castañeda and friendly. Answered all my questions and made me feel like I could trust my car in his hands! Buy this man a beer! Ricky Castañeda More
Unethical at best. We negotiated the price of the 4Runner and made an appointment to pick it up the next morning. Called in the morning making sure things were ready We negotiated the price of the 4Runner and made an appointment to pick it up the next morning. Called in the morning making sure things were ready as it was a busy day. I was assured everything was set. Upon arrival I was told that the rig I negotiated for was sold the night before(told this morning we were good). Sales person knew nothing of it and said I was t actually speaking with him, it was someone else handling his leads. Shortly after they brought me a rig they said was just a different color, price was over 4K more. Salesman and others said they can't match price because it's not apples to apples. Showed them my agreed upon price, all my communications. Nothing. Funny part you can still go on their website(a week later) and see their bare vehicle still showing. Worst dealership I've ever dealt with and unfortunately I've gone this a lot. I live here but I will drive as far as necessary to avoid all things Toyota of Boerne. More
They post bogus, too good to be true deals on Autotrader. They had us show up to the dealership and told us the vehicle had 'just sold', but there are plenty of others available. Unethical. They had us show up to the dealership and told us the vehicle had 'just sold', but there are plenty of others available. Unethical. More
Excellent service from dealership. I get a video which needs working on because you cannot hear what the mechanic is saying. He needs to be closer to the microphone. I get my car washe I get a video which needs working on because you cannot hear what the mechanic is saying. He needs to be closer to the microphone. I get my car washed and while I wait for my oil change, munchies and drinks are provided and they have Wi-Fi. More
Made a 3:20 pm appointment for a basic oil change. Arrived 15 minutes early, waited 10 minutes for Juan the service advisor to assist me after I was waved into the service bays. Juan quoted me a 1.5 h Arrived 15 minutes early, waited 10 minutes for Juan the service advisor to assist me after I was waved into the service bays. Juan quoted me a 1.5 hour wait which I had to accept due to the maintenance required light coming on. I went to the cashier station after the service completed message was posted on their message board for my truck. Cashier couldn't find my trucks paperwork because Juan had left work early, Another 30 minute wait until they located it. It was 3 hours before I was able to get my truck. I dont know if someone took my truck off the dealership lot or where my truck was!!! 3 hours for a basic oil change is not a good way to keep customers happy and returning to do business with Vic Vaughn Toyota! Don't recommend Vic Vaughn Toyota dealership. This is not my first time doing business with this dealership but definitely is my last time giving them my hard earned dollars. More