Toyota of Boerne

Courteous and knowledgeable service manager. Work was accomplished perfectly and on time. Loaner car service quick and without hassle. accomplished perfectly and on time. Loaner car service quick and without hassle. More

I had excellent customer care. My repair was going to take 5 hours or possibly more. They gave me a rental car immediately. Kept me up to date on what was happening to my truck. My service advisor James take 5 hours or possibly more. They gave me a rental car immediately. Kept me up to date on what was happening to my truck. My service advisor James Waite was excellent. He was very patient with me and explained everything to me. Went over the history of what has been done to my truck. Toyota of Boerne and specifically James is a top notch service provider. I’ve been taking my truck there since 2013 and I am always completely satisfied with their work. More

Service was performed satisfactory and timely. In anticipation of an extended time needed, initially, a loaner vehicle was provided . Fortunately the unit was not needed except for couple of hours. I anticipation of an extended time needed, initially, a loaner vehicle was provided . Fortunately the unit was not needed except for couple of hours. I’m happy with the service provided. More

Amazing Experience. The loyalty with those guys is amazing. JOHN MCCREADY was an a amazing salesman and helped me through the whole process while purchasing my very first vehicle. Thank you Toyota Boe amazing. JOHN MCCREADY was an a amazing salesman and helped me through the whole process while purchasing my very first vehicle. Thank you Toyota Boerne and thank you John McCready. More

Wonderful, they’re so friendly, Thanks Juan Castro, for your excellent treatment I’m happy your excellent treatment I’m happy More

John Clayton absolutley the best service writer at Toyota of Boerne. He was able to get my car in and out within an hour. I also liked the video overview of my vehicle that he sent me while it was being serv of Boerne. He was able to get my car in and out within an hour. I also liked the video overview of my vehicle that he sent me while it was being serviced. More

Great service. Treated with respect always. Vehicle ready when promised. Mark was great advisor today. when promised. Mark was great advisor today. More

Have been a long time customer and have been with many different service people, due to how far I live from San Antonio I will always visit your dealership but now it is nice I have someone I can go to an different service people, due to how far I live from San Antonio I will always visit your dealership but now it is nice I have someone I can go to and trust with my Prius More

Great service in and out within 1hr. Love it! Always courteous and very helpful. Can see by video watching the work on my RAV4. Keep you informed on n the progress. Thanks! courteous and very helpful. Can see by video watching the work on my RAV4. Keep you informed on n the progress. Thanks! More

Long but well worth the read. Filled out the price inquiry through their website. Then received an email from a salesman, an Ian Mendoza. We worked out a price for a 2019 Tundra, about $9K off the tic inquiry through their website. Then received an email from a salesman, an Ian Mendoza. We worked out a price for a 2019 Tundra, about $9K off the ticket price. After we agreed on the price he asked me to go in and make the offer in person. He said he would have the car pulled up and ready for me to drive at out appointment time. I went in with cash in hand ready to buy the vehicle after a test drive. From the beginning he was trying to get me into a 4Runner or a Tacoma. I told him I just wanted to see the Tundra we spoke about. He says that another customer was currently test driving the truck in question. So we go inside and he keeps trying to get me to buy another truck. I say again, "no, I just want the truck we spoke about. I can wait for them to get back for me to test drive it." He says he will speak with his boss, then he comes back with a "sorry, it sold this morning." So after a 40min drive to Boerne and him knowingly wasting my time I walked out empty handed, angry and completely disappointed for my first Dealership experience. This is the best part. The next morning I had my sister fill out the price inquiry on the same truck. Guess who gives her a call. Yep! Ian Mendoza again. Telling her the truck is in stock and not to worry that the website says low inventory. He sets an appointment time with her and says he will have the truck pulled up for her to test drive. WOW! Completely shady sales tactics. They lost 2 sales to people with cash in hand. How do you screw up that badly?? I texted him about it and he says oh I forgot it sold. From closing time the night before to opening the next morning you forgot?? Nope, never again. Overall rating 0/10 would not recommend Toyota of Boerne to my worst enemy. Looking at reviews this seems to be a common sales tactic of this company. Very sad, do better. More