Toyota of Boerne

I took my Tacoma in for regular service and action on a recall for a seal on the high-mounted cabin stop lamp. I discussed the possibility of delaying action because my truck has an installed camper shell recall for a seal on the high-mounted cabin stop lamp. I discussed the possibility of delaying action because my truck has an installed camper shell. Asst. Service Manager Javier Bernal left his office to observe the actual situation and then called over a passing technician for a more detailed analysis. The tech confirmed that the shell had to be removed but that the shop would perform the service and the reinstall for the cost of labor only. The cost came to a very reasonable $75.00 plus tax. The folks at Boerne Toyota are always friendly and helpful but Mr. Bernal really went out of his way to resolve my heavy shell removal and reinstall issue. More

My reviews for TOB have always been excellent and this visit would have been the same but since my last visit they started charging 3% of your bill if you pay with a credit card and that’s unacceptable. N visit would have been the same but since my last visit they started charging 3% of your bill if you pay with a credit card and that’s unacceptable. No car dealership should do that. The service advisor did a great job for me. I was in and out in record time. All the people at TOB are very friendly, caring people, no exceptions. I did appreciate the 15% senior discount. They asked me a long time ago what it would take to keep me as a customer, I told them to keep my costs down. More

I have always received outstanding customer service. We have purchased 3 vehicles from Boerne Toyota and have always been satisfied have purchased 3 vehicles from Boerne Toyota and have always been satisfied More

Excellent service Job well doneCharles Sotelo is a real Excellent service Job well done Charles Sotelo is a real asset to the company Very helpful Excellent service Job well done Charles Sotelo is a real asset to the company Very helpful More

It is always a great experience when you visit. Esmeralda was welcoming and very professional was welcoming and very professional More

The Finance manager did not disclose all the items included in the sales contract pricing. included in the sales contract pricing. More

Excellent Service, Noel was knowledgeable and a customer service pro, I will come back for another car purchase. I can't give enough kudos for the Team of Toyota of Boerne, thank you for everything! service pro, I will come back for another car purchase. I can't give enough kudos for the Team of Toyota of Boerne, thank you for everything! More

Esmeralda did a great job .. her customer service is great .. very professional and enjoyable personality great .. very professional and enjoyable personality More

WARNING - BAIT AND SWITCH!! This is long... But you MUST READ if shopping online!! I contacted Justin Thompson at Toyota Boerne on a referral from a friend. I spoke to him night before last and he confir READ if shopping online!! I contacted Justin Thompson at Toyota Boerne on a referral from a friend. I spoke to him night before last and he confirmed that they had the vehicle I wanted to purchase but it was too late for me to get there since I live an hour away. He said that he would verify that it was still available the next morning. He called me at 9:30 a.m. the next morning saying that he just arrived at work and would go get eyes on the vehicle and let me know what the interior color was and I received this info via text at 10:30 a.m. I spoke with him on the phone at 11:00 a.m. telling him that I had found someone to drive with me and I was on the way to purchase the vehicle and would be there within 1 hour. Literally 10 minutes before I pulled into the dealership he text saying that the vehicle had sold! I replied that I was there and would like to talk with him. I stood around for 15 minutes after the front desk paged him. He finally approached me with one of his associates, swiftly handed me off to the other sales guy without talking to me at all. I'm convinced the vehicle was never on the lot because they couldn't even show it to me! This is absolutely crazy that he would bait me to drive from an hour away just to hand me to another salesman who then tries to switch me into another vehicle on the lot. Completely wasted my time and gas for nothing! I would never do business with this place and will warn everyone to avoid this dealership. Justin Thompson should be fired for these low life sales tactics. More

Service department is very good. The buying experience was okay, but as with any dealership you never really feel like you got a great deal. I didn’t care for the guy that processed our financing - lousy was okay, but as with any dealership you never really feel like you got a great deal. I didn’t care for the guy that processed our financing - lousy attitude. More