Toyota of Boerne

Although service did NOT have my loaner car available as I had called and arranged, Esmeralda made the service to happen immediately so that I could make my appointment in San Antonio on time. She saved my I had called and arranged, Esmeralda made the service to happen immediately so that I could make my appointment in San Antonio on time. She saved my entire planned trip! More

Vanessa was great at showing us the vehicle and taking us threw the buying process. Easiest car buying experience thus far and definitely coming back threw the buying process. Easiest car buying experience thus far and definitely coming back More

Car looked beautiful, weight was too long for an oil Car looked beautiful, weight was too long for an oil change and wash. John was especially friendly, and helpful, explaining questions I had for him Car looked beautiful, weight was too long for an oil change and wash. John was especially friendly, and helpful, explaining questions I had for him. More

Without a doubt took what’s suppose to be one of the greatest experiences and turned it to crap...first started purchase later in the evening and being an ex-mechanic I was more concerned with mechanica greatest experiences and turned it to crap...first started purchase later in the evening and being an ex-mechanic I was more concerned with mechanical then appearance. So when we finally left at 1130 at night and went home first thing we noticed in the daylight the next day was driver’s door was bent and not closing straight. Fought with this dealership for 3 days before finally the lazy used car sales “manager” came out and in 3 minutes ok’d sending to a body shop and having door replaced. Dropped truck off on Tuesday morning, no loaner for my son which I’m not going to even get into, and said would be ready Friday. Well Friday came no truck Monday for sure, got truck back Tuesday. As my son pulled truck up to leave the tire pressure light came on, front right tire half flat with a nail in it. Of course no service people left and truck had to stay another night to repair tire. Son picked truck up this afternoon and low and behold on the brand new xxxx door there’s a nice 3 inch scratch. Of course no responsibility was taken, I was told it wasn’t there when I parked it by sales girl but ya know it’s there. Of course they wanted to be sure to inform me I could get a paint pen for it...WTH...so got the truck gonna take it to a friend who owns a body shop and am completely done with this dealership and this nightmare.. More

Toyota of Boerne provided excellent customer interaction, accurate problem diagnosis, and excellent vehicle service at a very reasonable price. Mr. Cazares was especially helpful in providing service option accurate problem diagnosis, and excellent vehicle service at a very reasonable price. Mr. Cazares was especially helpful in providing service options and walking me through the rebate process as well. More

I set up an appointment in advance to see a specific used car, but when I arrived at the dealership I was informed the car was unavailable to test drive. The sales team was unable to locate the car, but offe car, but when I arrived at the dealership I was informed the car was unavailable to test drive. The sales team was unable to locate the car, but offered to show me any other vehicle. Don't count on this dealership let you know before arrival that the car you want to test is not available to see. More

José Gutiérrez help me at every step of used car buying process in a kindly manner and pretty good attitude although it was really late to have a deal. process in a kindly manner and pretty good attitude although it was really late to have a deal. More

EXCELLENT SERVICE!!! We have used this department for years and they are always helpful!!! Loaner department was great as well!!! James Waite was very helpful! years and they are always helpful!!! Loaner department was great as well!!! James Waite was very helpful! More

The service was expeditious and professional. They diagnosed my two issues, side view mirror loose and climate control features inoperative, and kept me informed throughout the process. My Service Adv diagnosed my two issues, side view mirror loose and climate control features inoperative, and kept me informed throughout the process. My Service Advisor, Hunter Evans, was especially helpful. More

I scheduled normal 60K service at 1:30. I was offered a rental car at the time of scheduling. When I arrived, no cars were available. I was told the service would take about 1 hour but ended up waiting 4 h rental car at the time of scheduling. When I arrived, no cars were available. I was told the service would take about 1 hour but ended up waiting 4 hours. I would have made other arrangements had I known it would take that long. I would prefer they be more up front and transparent with the information they provided out of respect for my time More