Toyota of Boerne

Toyota if Boerne has excellent customer service and is extremely helpful and professional. They listened to my needs and met and exceeded my expectations they are the best extremely helpful and professional. They listened to my needs and met and exceeded my expectations they are the best More

The service department did a great job! Took my car in for routine maintenance and was on my way home 1 hour later. Thanks, keep up the great work. for routine maintenance and was on my way home 1 hour later. Thanks, keep up the great work. More

Nicole in service is outstanding. Jared in sales great. Very busy dealership so patient’s required financing department professional and friendly. Good selection of vehicles Very busy dealership so patient’s required financing department professional and friendly. Good selection of vehicles More

I have always used Toyota of Boerne for service on my 2004 Highlander and have been satisfied with the maintenance done. In the past the service personnel have been very good at suggesting the most impo 2004 Highlander and have been satisfied with the maintenance done. In the past the service personnel have been very good at suggesting the most important issues to handle at the time of maintenance. My car runs perfectly although it is older because I take care of it. I was simply taking it in for regular maintenance. After telling the rep that I was there for regular service, he pulled up a computer printout that suggested over $2000 in necessary work. I approved a few items. My husband had his car there as well. When his printout appeared, it too showed over $2000 of necessary services. We were given a courteously car and left for a short time. When the representative contacted me, he suggested an additional $7000 updates. The rep was very high pressure which I did not appreciate. I refused any additional work. When I got my car back and headed home during heavy traffic rush hour, three sensor lights appeared on my control panel. I had to return to the dealership to have this issue resolved. Apparently, the vacuum hose had been left unattached. This was not the way to end an already frustrating day. I was very disappointed in this last maintenance check. It was like “your car is old and needs to be traded in” or “you need to spent an outrageous amount to maintain your car”. I am retired and don’t choose to buy a new car especially when the newer styles are just ugly. I will not use this dealership again. More

Esmeralda Service technician is very professionally Esmeralda Service technician is very professionally answer all my questions was very polite next time when I need to service my vehicle again I would Esmeralda Service technician is very professionally answer all my questions was very polite next time when I need to service my vehicle again I would love to talk to her again. More

Excellent service. Service advisor was friendly and efficient. Service was performed in a very timely manner. Would recommend Toyota of Boerne to my friends anytime. efficient. Service was performed in a very timely manner. Would recommend Toyota of Boerne to my friends anytime. More

It is with great disappointment and dismay that I am writing this review. I live in Austin Tx and saw a 2021 4Runner TRD PRO for sale at Toyota of Boerne. It was the color I wanted and the price was go writing this review. I live in Austin Tx and saw a 2021 4Runner TRD PRO for sale at Toyota of Boerne. It was the color I wanted and the price was good. So I contacted them and arranged to see it with a sales rep the Sat after Black Friday. I told my sales rep when I was leaving Austin. She confirmed my visit with the new car sales managers. So everyone knew I was driving from Austin. I also sent her pic of my TX DL and proof of insurance. I even filled out the online trade in information in case I traded in my 2013 Toy FJ Trail Teams edition vehicle. I basically was ready to go. I even had my checkbook, and clear car title with me. While traveling to San Antonio from Austin, the weather was terrible. It rained hard non-stop for my whole trip. The trip took me 2.5 hours vs a normal 1.5 hours. There were 3 accidents along the way that really slowed my progress. I was in constant contact with my sales rep about my travel progress, and she informed the sales managers. I guess I did not get there fast enough because when I was 5 minutes from arriving at the dealership, my sales rep called me and told me the car was sold to someone else. REALLY? The new car sales mgt team knew I was driving up from Austin just to see the vehicle. When I got there, I ask to talk to a sales manager. I spoke with Aman Shiekh, New Car Sales Director. He was immediately condescending and rude with me. He defended the decision to sell the car to someone else, even though he knew I was driving from Austin to probably buy it. He basically didn't care at all. At this point, there was nothing I could do. So I said you can at least pay for my gas. And Aman Shiekh said, “I DON'T OWE YOU ANYTHING!” Unbelievable. I have never been treated more poorly by a car dealership. I am over 50 yrs old and I have bought many cars. My sales rep couldn’t believe what had happened either. She was very sorry that I was treated so poorly and apologized. The lesson to be learned here is quite simple. Toyota of Boerne is not A DEALER FOR THE PEOPLE. THEY ARE A DEALER FOR THEMSELVES!. I highly encourage everyone who reads this and is looking to buy a new Toyota, to go to another Toyota dealership. The way I was treated is unprecedented on the low scale. If the NEW CAR DIRECTOR at Toyota of Boerne is going to treat me this way. The odds are high that the new car sales dept will treat you poorly too. There are so many other Toyota dealerships to choose from in San Antonio…. I would give Toyota of Boerne zero stars if I could. Take care and Cheers! More

James, my Service Rep was very professional and had the drive to please. The dealership recently invested in equipment that evaluates the tread depth and alignment as you drive in to the bay. Really amazin drive to please. The dealership recently invested in equipment that evaluates the tread depth and alignment as you drive in to the bay. Really amazing high tech stuff. My right front wheel was out of alignment and they fixed it right a way. Great experience. More

Excellent service! Worth the three hours of travel for purchase of vehicles. Ended up purchasing two trucks! A Tundra for hubby and a Tacoma for our soldier girl. purchase of vehicles. Ended up purchasing two trucks! A Tundra for hubby and a Tacoma for our soldier girl. More

After we were there, the price listed in the advertisement was NOT the price they wrote up for my son. They added more than a $1,497 to the price for "Certification" and another $996 for "apex" advertisement was NOT the price they wrote up for my son. They added more than a $1,497 to the price for "Certification" and another $996 for "apex" locator service. They lowered a bit after we complained. My son wanted it so he bought it against my advice. This is the "old school" dealer trick--advertise one price to get you in, and then charge a higher price. I called another Toyota dealer in San antonio and asked if they advertsied a lower price and then raised it later. Before I could even tell them where my son bought his car, the Mgr. said, "Toyota of Boerne. Right?" We tend to be a family of loyal buyers. We bought 5 Altimas from the same dealer and decided to go Toyota. With 8 children (and 3 of the family buying new cars in 2021), we stand to give some dealer some repeat business. I called for the General Manager Chris Franklin. He never returned my call. Needless to say, Toyota of Boerne just lost our family as customers. More