Toyota of Boerne

They tout flexible distance purchasing options during COVID19, but that is not the truth. I live west of Austin, and agreed to purchase a vehicle with a salesperson at the asking price and was told that COVID19, but that is not the truth. I live west of Austin, and agreed to purchase a vehicle with a salesperson at the asking price and was told that he would deliver the vehicle and paperwork to me at home; however, shortly thereafter he stopped fielding my calls. When I checked the website, I learned that the vehicle I had agreed to purchase had been removed. I called in to the dealership and asked to speak to a manager only to be connected to another salesman. He checked on the vehicle and said that they had sold it after I had agreed to purchase the vehicle. At this point I asked to speak to a manager and the salesman asked me what good I thought that would do. I asked again to speak to a manager and he refused my request, eventually telling me that I needed to come o the dealership if I wanted to be helped. I finally hung up and called back, this time getting connected to a manager. After speaking to the manager he stated they “dropped the balk” he would take action against the salesmen, but as far as the vehicle was concerned, I was out of luck because the one I had agreed to purchase was a “unicorn” and they likely wouldn’t have one like it for some time. When pressed, he also admitted that it was their practice to sell to a person who was in the store over a person who agreed to purchase a vehicle over the phone. So much for their commitment to flexible distance buying options. Deal with these guys at your own risk. The are unprofessional and completely underhanded. I’m one breathe they will tell you that they have made many changes in the buying experience to ensure they accommodate buyers during this uncertain time in our country, and then in another breathe they will tell you that they were not prepared for conducting business during this time and that is the reason for their lack of transparency and professionalism (this came from a sales manager). I expected more from this dealership, but in the end, I guess there are reasons why you should never trust a used car dealership. More

No return phone calls for a part that was promised on a recent car sale AND six weeks with no registration. We have to drive there on Saturday because the sales person, that won’t leave anyone alone when recent car sale AND six weeks with no registration. We have to drive there on Saturday because the sales person, that won’t leave anyone alone when they are trying to make a sale, all of a sudden won’t answer a text. No one above the salesperson in the structure of this dealership will return a call. Three weeks before the truck we bought can be legally impounded due to inefficiency and lack of communication. A simple phone call would suffice. I will be posting this review everywhere I can on the internet. More

Liars I would not buy here. I mentioned several times I wanted a used car and they kept showing me new. I talked to at least 6 people and was given the ha I would not buy here. I mentioned several times I wanted a used car and they kept showing me new. I talked to at least 6 people and was given the hard sale. Just leave. I totally felt pressured. 6 against 1 were not good odds. More

Bait and Switch Dealership If you are just going there to look for a car probably a decent place to look. But if you are looking for a very specific make, model and trim beware If you are just going there to look for a car probably a decent place to look. But if you are looking for a very specific make, model and trim beware. They will tell you anything they have to in order to get you out there. Two times in a row now they have stated they had what I was looking for but when I get there they didn't have it but would be happy to show me something 5k to 10k more expensive. This place is out of the way as it and having them just lie to get me out there is a bad way to run a business. When I asked to speak to the manager about this he was "too busy" and sent his assistant to speak with me. Wouldn't recommend this place, and I had purchased a vehicle from them in the past, but won't be going back there again. Nice place, bad business. More

Dishonesty If you are looking for honesty, stay away from this dealership. I bought a pre-owned Avalon & lost $$ from their dishonesty and poor follow up. If you are looking for honesty, stay away from this dealership. I bought a pre-owned Avalon & lost $$ from their dishonesty and poor follow up. More

Best Buying Experience Ever Mark Sonnen and his team at Toyota of Boerne made my car experience a dream. From the moment I walked in to the dealership I felt my needs were heard Mark Sonnen and his team at Toyota of Boerne made my car experience a dream. From the moment I walked in to the dealership I felt my needs were heard and valued. After explaining what I was looking for and my financial needs, Victor Gutierrez set off with finding me the perfect vehicle for my family. After seeing a 2nd vehicle I knew that I had the one that was right for my situation. Victor and Mark then worked to make my deal so irresistible there was no way I could ever turn it down. Mark got me top dollar for my trade-in while David Mickelson personally got my financing set up. It was such a wonderful experience I will definitely return for Toyota of Boerne for a vehicle in the future! More

BEWARE: Worst Customer Service Experience Deceptive trade practices are prominent here. Terrible Customer service, I even went as far as contacting Toyota Corporate. DO NOT GO THERE. Be aware Deceptive trade practices are prominent here. Terrible Customer service, I even went as far as contacting Toyota Corporate. DO NOT GO THERE. Be aware of Deceptive Trade Practices before entering. Know your tax rates, don't be harassed into staying. More

I am very disappointed that a salesman would lie to me about a van that was suppose to be in stock to get me there about a van that was suppose to be in stock to get me there More

Worst car buying experience I have ever had. Young and arrogant sales managers make the car buying experience horrible. The wait for financing took forever and we were a cash deal. When I told them that arrogant sales managers make the car buying experience horrible. The wait for financing took forever and we were a cash deal. When I told them that I was going to give them a bad review, they no longer wanted to sell me the car. Never going back. I would rather pay more to buy the car somewhere else. More

Worst car buying experience of my life. I cannot express how many things were done wrong at this dealership. They're too big to give you the care you need when buying a car. how many things were done wrong at this dealership. They're too big to give you the care you need when buying a car. More