Toyota of Boerne

False certified vehicle Absolutely the worst car buying experience I have ever had in my life . I bought a certified pre owned 2017 Tacoma after owning the care for 3 days n Absolutely the worst car buying experience I have ever had in my life . I bought a certified pre owned 2017 Tacoma after owning the care for 3 days notice a rubbing noise coming from the wheels well after inspecting I could see the tires were rubbing the front control arms on both sides as the tires weren’t making clearance (which was supposedly checked during the 160 point inspection) after taking my car I’m brandon the sales manager and Richard the make ready manager told me the problem was cosmetic and my problem. Then put in writing that my car was safe to drive as is . I then took my car to two separate Toyota dealerships and discount tire who disputed his claim and put in writing my car was in fact in unsafe to drive in the condition it was sold I then called the Toyota hotline and was supposed to be put in contact with Larissa the customer relations manager and it has now been a week that she has not contacted me I’m any way and I still don’t have the vehicle that I paid for . To add insult to injury Robert then acknowledges there is and issue and gives me two options put wheel spacers at my cost as they are unsafe or put factory wheels back on keep in mind my truck has a lift and would look ridiculous with factory wheels now the lot is unwilling to replace the wheels with the correct size and outsourced the work to put spacers on the vehicle after all without my consent . I had put my faith in the fact that I was at a franchised Toyota dealership and was buying a certified vehicle that I would not only be treated with dignity and respect but that I would have a safe vehicle for me and my family .NONE of thee above were met and I would absolutely never recommend this lot to anyone More

Go ANYWHERE else. Beware of 'certified' vehicles. I had 2 flats within days of purchase, persistent alignment issues, a blown shock, a blow-out, multiple trips to the d Beware of 'certified' vehicles. I had 2 flats within days of purchase, persistent alignment issues, a blown shock, a blow-out, multiple trips to the dealership trying to remedy issues that they didn't fix when it was just there in service, on top of having to spend another thousand dollars on repairs and tires that they refused to replace (even though they didn't pass certified inspection guidelines). I have since learned that the alignment issues on my 2017 Toyota are likely INHERENT in vehicles of this year due to the FACTORY ALIGNMENT CALIBRATION ISSUES. They are passive aggressive and not concerned with making things right at TOB. More

Typical Used car Dealership of the 1970's When you think of a nightmare in plaid pants and a green sport coat, think of Boerne Toyota. This dealership is the epitome and lofty goal that any sh When you think of a nightmare in plaid pants and a green sport coat, think of Boerne Toyota. This dealership is the epitome and lofty goal that any shady used car dealership strives to be. They will put an inquiry on your credit, agree to price and terms, and then realizing they might have a “sucker” out on the lot looking at the same car, will then refuse to sell you the car. If you like good old fashion greasy, mustached, and dishonest, car dealers this is the place for you! More

Credit check I brought a car at the beginning of the month and drove it home everything was ok until 13 days later Toyota of Borne decide to run my credit check ag I brought a car at the beginning of the month and drove it home everything was ok until 13 days later Toyota of Borne decide to run my credit check again with out my permission, for no reason. I have try to call them and ask why and no response, I try talk to the credit bureau what it and no luck. And I would not recommend buying from them. More

Didn’t honor deal 1st call was made 9/13/18. Spoke to Meredith who does car sales. Let her know that I was interested on making an offer for $15,000 cash out the door o 1st call was made 9/13/18. Spoke to Meredith who does car sales. Let her know that I was interested on making an offer for $15,000 cash out the door on the 2017 Kia Sedona LX which was priced at $17,493. Let her know that I was looking at this Kia Sedona and a Nissan Quest at another dealership which also was a great deal to pass. Asked her if she can contact her Finance Manager and if they would be willing to take that offer. She got back at me and said that the manager had said yes. I told her I would be able to go by but I also wanted to know what the extended warranty looked like for that vehicle. Said that the manager is supposed to contact me to let me know about the warranty. Second day, 9/14/18, called the dealership, spoke to Meredith and said she let her manager know about the warranty and they would call me back. Never heard back from anyone so I decided to leave a message on his machine. Manager called me back after a message was left on his voicemail after not hearing back for almost a day. Spoke to Aman and he said I would have to go in and talk about the warranty since they had many of them on hand. That was understandable. 9/15/18 I called in the morning asking to talk to Meredith. Got a hold of her and let her know that I wanted to purchase the vehicle but I couldn’t drive all the way over there because I had no one to take with me to bring the new vehicle back and drive my own vehicle as well. Asked if they could drop it off and she said that they could work it out. I also asked that since I was paying cash if she could drop it off and bring all the paperwork with her and I could sign all the paperwork here. She said that I would have to drive up there because she would have to scan, make copies and have me sign documents. Not sure why all this would be needed if I was paying cash. That seemed fishy! I specifically told her that all I had was the $15,000 cash only and that was my offer. She said yes that’s fine. I decided to drive the 3 hours to the dealership because I was so excited about the offer. Got to the dealership and everything went down hill from there. Met Meredith and test drove the vehicle around the dealership and let her know that I was ready to take it. She then said “I will have to talk to the manager to see if the $15,000 is okay.” At that point, I really wasn’t sure if I had heard right. She then asked if I wanted to look at another vehicle. Let her known that I was only interested on the Kia. That was the whole reason I drove the 3 hours to the dealership. She then said again “let me talk to the manager to see if the $15,000 is okay.” At that point I already knew that nothing that was told to me at this point was true. Anything just to get me into the dealership and make me buy another vehicle that I didn’t want. Spoke to two different managers and told them the situation, and both of them said that they couldn’t work with those numbers. The last manager told me that one of the other managers by mistake gave her the wrong numbers and they couldn't honor the offer because they wouldn’t be able to make money on it. That was the excuse for the whole cover up. I know that was a lie!! There is no excuse for dishonesty! My whole day was consumed for this transaction. Drove 7 hours including to the bank and traffic, spent a whole tank of gas, put extra miles on my car, no car was brought with me and called the other dealership about the Nissan Quest and they had just sold the vehicle that day. Seems like the only one that ended up losing in this whole deal was me!!! The managers didn’t even offer to refill my tank of gas for driving all that way. That was the least they could’ve done!! But again, wasn’t expected since they would probably lose out on money for gas too!! Never again am I going here!! I would love to have the owners email address to let him know the kind of people working there. Oh and having someone from the company posting a “sorry message” to this message still doesn’t make a difference to the horrible experience I had. More

Excellent Dealership Excellent sales & service. I would highly recommend. My wife and I could have not had a better experience. We love our new Camry. Total experience was Excellent sales & service. I would highly recommend. My wife and I could have not had a better experience. We love our new Camry. Total experience was excellent! More

Don't go here. Tried to buy a car had it for a week and they told me the intrest rate was going to go from 4.6% th 12.9% so I took the car back. Never trust car sale Tried to buy a car had it for a week and they told me the intrest rate was going to go from 4.6% th 12.9% so I took the car back. Never trust car salesman or finance officers nothing scammer. More

Customers are Insignificant The salesman with whom we were working was very good. As I apologized throughout the process for my apprehension, he repeatedly reminded me that I was The salesman with whom we were working was very good. As I apologized throughout the process for my apprehension, he repeatedly reminded me that I was embarking upon a big purchase and it was my money to spend. Having conceded a $1000.00 another gentleman came back to advise we must add $500.00. Reminding him we were already over our intended budget, we would think about it that night and return in the morning dependent upon our decision. The gentleman went back to an office only to return stating, per the GM, if we walked out tonight the deal would be "off the table." While such a purchase may be small change to many who walk through the doors of Toyota of Boerne, in an instant I realized that I was being pressured into making an immediate decision and that the GM and salesman had conflicting ideas about the size and commitment of such a purchase and how I should decide to spend my money. Had the GM simply stated the deal may not be available the following morning versus trying to strong arm me I would have taken the risk understanding nothing had been written in stone. The experience, in a flash, went from best to worst as the boss man demonstrated a failed attempt of force and failed to advise operational policy in a non-threatening manner. More

Excellent customer service from start to finish! Presentation, delivery, and explanation of exterior and interior of vehicle the best I’ve ever experienced. Sales person delivered Outstanding custom Presentation, delivery, and explanation of exterior and interior of vehicle the best I’ve ever experienced. Sales person delivered Outstanding customer service with a smile from start to end. Definitely a dealership I will return to in the future! More

Great Experience The customer service was great! We went in with an amount we wanted to pay and a deal was met fast. I will be returning The customer service was great! We went in with an amount we wanted to pay and a deal was met fast. I will be returning More