Toyota of Boerne

Miscommunication cost us THOUSANDS It was a COSTLY mistake to take our Sienna to Toyota of Boerne for repair. We hit a metal object in the roadway, causing damage to the oil pan. When It was a COSTLY mistake to take our Sienna to Toyota of Boerne for repair. We hit a metal object in the roadway, causing damage to the oil pan. When the service advisor called us after taking a look, he had a laundry list of items needing to be repaired. Of course, we thought it was all damage from the road hazard. So we agreed, knowing insurance would cover the $5000.00 repair bill. NOOOO.. as it turns out, all we really needed was the oil pan replaced. The other items were optional, but we were not told this. Now we are out THOUSANDS OF DOLLARS, and despite numerous efforts, Toyota of Boerne won't make their mistake right. Oh, BTW, good luck reaching an actual human being when you try and call this place. The managers don't return calls. Go anywhere else but Toyota of Boerne. More

Buy anywhere but here!!!!! I will never buy anything from Toyota of Boerne again! I bought a used car from them a 2018 Chevy Equinox and have had nothing buy trouble with it. i I will never buy anything from Toyota of Boerne again! I bought a used car from them a 2018 Chevy Equinox and have had nothing buy trouble with it. i have called and called and no response. Then had trouble with a tire and took it to Discount tire and they told me i got royally screwed because Toyota had put 2016 tires on a 2018 vehicle. I never received my paperwork from the sale even after calling several times to David and even going by there and was told he was out of office. Please go anywhere else but to them. Liars. horrible and dishonest More

Horrible experience, liars and dishonest Finalized and negotiated the deals over phone and emails. On visiting the next day, they told that the car is not available. Test drove another simila Finalized and negotiated the deals over phone and emails. On visiting the next day, they told that the car is not available. Test drove another similar car but they bumped up the price by 4K. The guy who was talking to us over phone did not agree to the price we confirmed and told that it was a mistake. They were so dishonest and unprofessional. When asked to talk to the manager, some employee faked himself as a manager and spoke very rudely. This is not the way to do business and to lie to customers. More

Buy somewhere else!!!! Horrible, dishonest, awful customer service! I live an hour away and wrote to inquire and requested photos as the image on the ad was a stock photo. I explained I didn’t want t customer service! I live an hour away and wrote to inquire and requested photos as the image on the ad was a stock photo. I explained I didn’t want to drive an hour one way for nothing. I couldn’t get the sales person to send me pictures. So I spoke to a manager, Larry, and he said to be patient because the staff was short because of Covid-19 and they were serving customers who were in the store. He said if I came up and didn’t like the car he would give me a free tank of gas on my car. We set an appointment for 2pm. We got there, it was 245 before the sales person we were assigned to was available. Meanwhile there were 5 or 6 men standing around talking and playing on their phones doing nothing. When the sales person did finally come over it took her 30 min to pull the car around and when she finally did it was filthy (after she guaranteed me over the phone it was immaculately clean), and the front bumper was missing and so was the left door handle. It looked like a salvage car. And it was nothing like the ad, supposed to have Navigation and leather seats. It had neither. Wasn’t the right color. The ad was a total fabrication. When we took our concerns to a manager he made excuses about not being able to keep track of inventory and third party car information problems. They had this car on their lot for a month. Just excuses. I got my tank of gas but lost 4 hours out of my day because they wouldn’t provide pictures and falsely advertised the car to begin with. Complete waste of time and lack of ethics!! Buy somewhere else!!! More

Warning - Be wary of Toyota of Boerne to do business with them. They have a very deceptive business practice the way they advertise the price of a car. I was attracted to the price of $15,999.00 for a 2019 C them. They have a very deceptive business practice the way they advertise the price of a car. I was attracted to the price of $15,999.00 for a 2019 Camry LE. But turns out, to buy the car, I have to pay additional $499.00 for installed security systems, and, $900.00 for safety check of the car. That makes the price NOT $15,999.00 plus tax and title, but, almost $17,500 plus tax and title. I say, they don't have a very clean and clear attitude. So, I left without a car from there. More

Okay, so we purchased a used and re-certified truck from toyota while we where there we saw the truck and it had four yellow circles marking paint damage, so the our car salesman edward ayala told us it wou toyota while we where there we saw the truck and it had four yellow circles marking paint damage, so the our car salesman edward ayala told us it would be taken care of. So we where there from 4pm to 1130 and like other customers I also did not recieve all my paper work and they gave us the truck washed. I asked and made sure they would take care of everything and at that time they didnt and there ate many other incidents that happend as well. When I brought the truck back to get the paint fixed they only fixed one of the problems and at the same time broke off the arena and stold my husbands jumper cables and straps. Edward had them fix the arena, but once again we had to wait forever. And like some of the other comments I've read, I also mentioned that I did not want the security package, but they made me buy too. My dad told me that no one should make us buy anything we don't want, if it's going to be our car. Like what the heck, my dad is right and I still feel so upset. So sometime in may we had to take the truck in for a nail in the tire and they told my husband that he needed to pay $100 for an alignment and something about the milage was off. I was like cmon really. So while we where waiting to pick up the truck from the tire being changed I called and spoke with a David Rojas, I explained everything that I mentioned on the last review, plus this alignment they wanted my husband to pay for. He put me on hold for a while and then came back and took care of the alignment. But, David said we would talk again and set up a time for him to see the truck and the damages that where not taken care of. They dont even care someone stole my husbands jumper cables and straps. That's a huge reason we stay out of San Antonio, because we feel that we are safe a secure in boerne, but I guess every place is the same. They do not care about the consumer that is helping to pay their Bill's. Especially making us buy this horrible security feature. Oh and let me tell you what Edward told me, to call my insurance to get the rest of the truck fix, because it was to much money for Toyota to dish out. I would have bought a new truck then. Geez theres so much more to tell, but honestly make sure you stand your ground. Edward is just looking for fast sales, and the closing guy told me he was a manager too. No call back from anyone so disappointed. Mitsubishi treated us better, and I was thinking we where upgrading to the Toyota dealership. More

They did an obvious bait and switch on me. The car they said was unsellable is still for sale etc. I reported them to the DMV for deceptive practices. The salesmen's name was benitez. Do not go here they w said was unsellable is still for sale etc. I reported them to the DMV for deceptive practices. The salesmen's name was benitez. Do not go here they will try to scam you ! More

Do not go there. They had us wait there for 3 hours. We wanted to buy a car and pay cash. They told us that they could pass more than 3k on the debit card and that we would have to finance the rest. I told wanted to buy a car and pay cash. They told us that they could pass more than 3k on the debit card and that we would have to finance the rest. I told them no bit because we didn't have any other way to pay we finally agreed. The salesman said it would be an in house credit and that it wouldn't affect our credit report. I really didn't like their tactics and after waiting there forever we left. Well we received a letter in the mail yesterday stating that they had ran our credit anyways. DO NOT GO THERE. The only thing they care about is money. They treated us like we were idiots. And by the way the next day we found the same car for 1000$ less,.less mileage and perfect customer service. More

Called to ask if a specific car was available, a sales agent told me that yes it was, he “verified it himself.” Drove 30 minutes each way to get there. Shocker, they sold the car several hours before we c agent told me that yes it was, he “verified it himself.” Drove 30 minutes each way to get there. Shocker, they sold the car several hours before we called. If you look at any other reviews, you can see this is a common tactic they use. Deceitful and intentionally dishonest. Don’t come here. More

Extremely frustrating experience. They throw in so many outrageous hidden fees that they say are “required.” They gave me a really good price, which I then FLEW OUT FROM COLORADO FOR. Only to be told that outrageous hidden fees that they say are “required.” They gave me a really good price, which I then FLEW OUT FROM COLORADO FOR. Only to be told that wasn’t the price and there was nothing they could do about it because “it’s already priced so low we are losing money on it.” Typical salesman xx. They put in certifications and Apex system and claimed that they were 100% required if I wanted to purchase this vehicle. The finance manager is truly a xxxxxxx and snuck in a bunch of different warranties that he claimed were apart of the “required certification.” Do not buy from this dealer. More