Toyota of Boerne

Outstanding Service I brought my 4Runner in for an oil change, tire rotation, inspection and gas door clip replaced. I had an appointment and after checking in I was told I brought my 4Runner in for an oil change, tire rotation, inspection and gas door clip replaced. I had an appointment and after checking in I was told to expect 2.5 hours. I had a book with me so I settled in the lounge area by the FIRE! To my happy surprise 1.5 hours later I'm driving out continuing on with my Saturday. Checkout was easy and fast. More

Service department My check engine light came on and I stopped in to see if I could make an appointment. Gene brought a portable device to try to diagnose on the spot My check engine light came on and I stopped in to see if I could make an appointment. Gene brought a portable device to try to diagnose on the spot what could be wrong. It was New Year's Eve, and I was not expecting someone to come out and try to help me on the spot. He made me an appointment, I got in a few days later and received a brand-new loaner car. The service was impeccable and I would highly recommend this dealership. My SUV was bought new in 2001 and I was afraid I might not get great service because it was so old. I had nothing to worry about ! More

New car purchase I appreciated Mr Glick's help. He was knowledgeable about the vehicle I purchased. I was disappointed to realize that there were already things adde I appreciated Mr Glick's help. He was knowledgeable about the vehicle I purchased. I was disappointed to realize that there were already things added to the vehicle (window tint and a plastic coating to protect the front of the hood) so the sticker price is not a true price. More

Horrible , Bad service We have dealt with this dealership since 2006. It used to be a great place to deal with, hometown feeling. I bought 5 new , 1 used Toyota vehicles in We have dealt with this dealership since 2006. It used to be a great place to deal with, hometown feeling. I bought 5 new , 1 used Toyota vehicles in 10 years from this place. The last few months we have had issues with wait time in service department, 3 hours for a tire rotation, 3 hours for an oil change, both times with an appointment on the 2015 4 Runner. We decided to get a used Tacoma for our son for Christmas since Toyota is typically reliable, and used to love buying from here. We went over there, I knew what we needed. This was a whole new staff, so we didn't recognize anybody but the finance gentleman. I met with Emmanuel Sanders. At first he was very nice, but later starting getting pushy, was not listening to what our needs where, wanted to run credit first and stated it was policy. I told him we need to negotiate trade and sales price first, then once numbers were agreed on we will run the credit, I told him my credit was excellent so it will not be an issue. While I was on the phone Emmanuel went and got the sales manager, he came out and asked what the trouble was and we discussed the deal and situation at hand, we spoke, we did finally get prices worked out, then ran credit, went to finance and I signed my paperwork that day through Toyota financial, low rate, I even bought gap, and extended warranty. My wife was going to sign in the morning the next day once we brought our son over to test drive and make sure he would be comfortable with it. (Toyota Tacoma does not have a seat lever to raise the seat, so we wanted to make sure on visibility issues seeing over the hood.) Saturday am we got there with our son, first no bow on truck like I asked, but I let it slide. Then, they would not let my son test drive even in the parking lot without a salesman in the seat, I explained that he is not going on the highway or access road, and my wife and I will be with him. They had our license, his license, our insurance, with his name on it. After heated discussion we were told to leave and they did not want to sell us a vehicle. I told them off also getting really loud at that point, and we were not going to buy without him being confident about driving since he was used to driving a Corolla. I did apologize before we left because I hate leaving relationships like that, but they walked off, to this day I never got a phone call. Toyota of Boerne went down hill really fast, what a shame. We went across the street and bought a used 2015 GMC Canyon from Steven Webb at Nissan Boerne, paid $4500 more since it had more options, lower miles. Great experience, and he even put a bow on it while we were in finance. 2 hours for whole transaction, was even great on the trade. Oh, and my son got to test drive with no grief, AND NO Salesman in the seat, LOL. More

Purchasing a new car Mat Casanova was our sales associate and worked diligently until he found the right car for our family. It took us 3 days and "one that got away", but Mat Casanova was our sales associate and worked diligently until he found the right car for our family. It took us 3 days and "one that got away", but he finally found a Highlander that pleased us. Although we were not planning on buying a 2017, the difference in price was quite manageable and it's great having a new car. The staff is friendly and although it was quite busy with the Toyotathon, we never felt rushed or pressured. Thanks Mat. More

Excellent Above all else -- Honest !! Jim Dames was professional, kind, courteous, extremely honest, and really knew his product. -- I not only would recommen Above all else -- Honest !! Jim Dames was professional, kind, courteous, extremely honest, and really knew his product. -- I not only would recommend Boerne of Toyota to others, I would hugely recommend Jim. More

AMAZING Melissa was absolutely positively the best! She made my car buying experience easy and fun! She is very knowledgeable of the product and got me the be Melissa was absolutely positively the best! She made my car buying experience easy and fun! She is very knowledgeable of the product and got me the best deal possible! She will be he reason I come back to Toyota Boerne More

Great experience at Toyota of Boerne From the moment I walked in to the beautiful showroom of Toyota of Boerne it was an amazing experience. Alex ordered me a cup of cappuccino and alrea From the moment I walked in to the beautiful showroom of Toyota of Boerne it was an amazing experience. Alex ordered me a cup of cappuccino and already had the cars I wanted to see ready for a test drive. I told him I'd know immediately the car I wanted when I saw it and I did. After agreeing on price I met with Lynn and we became friends immediately. The finance guy was great !!! Thank you all for a memorable experience. Alex your the best!!! More

Review We have bought several vehicles from Toyota of Boerne and have always been pleased with our experiences. We also live two hours away and drive in for We have bought several vehicles from Toyota of Boerne and have always been pleased with our experiences. We also live two hours away and drive in for all our services on our Sequoia. More

Shady The minute we sat down the salesman asked us to sign a commitment that we would buy a car from them. Apparently this is common for this lot. What th The minute we sat down the salesman asked us to sign a commitment that we would buy a car from them. Apparently this is common for this lot. What the xxxx is that about? We told him no and it was downhill from there. He pulled all the usual bull. He would not give us straight answers on prices of any cars. He made us get into a car and drove us around the lot doing 2 mph for 30 minutes. Clearly trying to get us invested in this trip to the dealership. After not giving any straight answers on price and wasting over thirty minutes driving around while he tried to ask probing questions to feel us out he went to talk to his manager which we all know is a lie. We finally had enough and left while he was off "talking to his manager". I called back just to see if they were willing to stop playing games and the salesman hung up on me. I wasn't rude at all but he was furious that we left. I called and left 2 messages for the general/floor manager and never got a call back. These guys are typical car salesman trying to screw your for a buck. We went to cavender Toyota next and we got clear answers with no xx and walked out with a car in an hour. Toyota is a predatory car lot! More