Toyota of Boerne

Excellent car buying experience! As many can agree, the car buying experience can be stressful and overwhelming. A friend referred me to salesman Joey Hernandez at Toyota at Boerne. As many can agree, the car buying experience can be stressful and overwhelming. A friend referred me to salesman Joey Hernandez at Toyota at Boerne. I had shopped around at a few other dealerships prior to arriving to this location. What stood out to me most was that the entire team immediately made me feel like part of a family. They were patient with me during the entire process and never pressured me into making the purchase. I had many questions and concerns and they answered each and every one of them. More

Excellent service Very friendly & helpful. Greeted with warm welcome. Felt like I was part of the family. Very knowledgeable staff. Love the layout of the dealershi Very friendly & helpful. Greeted with warm welcome. Felt like I was part of the family. Very knowledgeable staff. Love the layout of the dealership & amenities they provide. This is the second vehicle I bought there. More

Very good? Had to make another appt as repair will take several hours. Hood lock has not worked properly since we bought car from Toyota Boerne in Oct 2014. Had to make another appt as repair will take several hours. Hood lock has not worked properly since we bought car from Toyota Boerne in Oct 2014. More

Great customer service! From the moment I was greeted until the end of the process it was an amazing experience. This being my 2 second vehicle purchase I was anticipating fr From the moment I was greeted until the end of the process it was an amazing experience. This being my 2 second vehicle purchase I was anticipating frustration but it was contrary. I will definetly make my future purchases from here. More

Amazing staff The service staff is amazing they take care of every need you have. They always go above and beyond. Tina Webb and Steven sanchez are two of the best The service staff is amazing they take care of every need you have. They always go above and beyond. Tina Webb and Steven sanchez are two of the best service agents they have. More

Bought a RAV4 salesman was great! Very friendly and helpful! However, seeing you are having a sale I probably would have gotten a better deal. Still awaiting for th salesman was great! Very friendly and helpful! However, seeing you are having a sale I probably would have gotten a better deal. Still awaiting for the enhancements to my wife's RAV4. More

Great Experence I am 100+ satisfied with the professionalism, courtesy, and buying experience. I drove far from where I live so I can transition into a new vehicle be I am 100+ satisfied with the professionalism, courtesy, and buying experience. I drove far from where I live so I can transition into a new vehicle because a friend (who bought his car at this dealership) referred me to them due to the professional & courteous sales practice. I will now refer others to purchase from this dealership. My salesman was Julian Aguilar who did an amazing job helping me. Thank You. More

Service department My check engine light came on and I stopped in to see if I could make an appointment. Gene brought a portable device to try to diagnose on the spot My check engine light came on and I stopped in to see if I could make an appointment. Gene brought a portable device to try to diagnose on the spot what could be wrong. It was New Year's Eve, and I was not expecting someone to come out and try to help me on the spot. He made me an appointment, I got in a few days later and received a brand-new loaner car. The service was impeccable and I would highly recommend this dealership. My SUV was bought new in 2001 and I was afraid I might not get great service because it was so old. I had nothing to worry about ! More

Outstanding Service I brought my 4Runner in for an oil change, tire rotation, inspection and gas door clip replaced. I had an appointment and after checking in I was told I brought my 4Runner in for an oil change, tire rotation, inspection and gas door clip replaced. I had an appointment and after checking in I was told to expect 2.5 hours. I had a book with me so I settled in the lounge area by the FIRE! To my happy surprise 1.5 hours later I'm driving out continuing on with my Saturday. Checkout was easy and fast. More

Horrible , Bad service We have dealt with this dealership since 2006. It used to be a great place to deal with, hometown feeling. I bought 5 new , 1 used Toyota vehicles in We have dealt with this dealership since 2006. It used to be a great place to deal with, hometown feeling. I bought 5 new , 1 used Toyota vehicles in 10 years from this place. The last few months we have had issues with wait time in service department, 3 hours for a tire rotation, 3 hours for an oil change, both times with an appointment on the 2015 4 Runner. We decided to get a used Tacoma for our son for Christmas since Toyota is typically reliable, and used to love buying from here. We went over there, I knew what we needed. This was a whole new staff, so we didn't recognize anybody but the finance gentleman. I met with Emmanuel Sanders. At first he was very nice, but later starting getting pushy, was not listening to what our needs where, wanted to run credit first and stated it was policy. I told him we need to negotiate trade and sales price first, then once numbers were agreed on we will run the credit, I told him my credit was excellent so it will not be an issue. While I was on the phone Emmanuel went and got the sales manager, he came out and asked what the trouble was and we discussed the deal and situation at hand, we spoke, we did finally get prices worked out, then ran credit, went to finance and I signed my paperwork that day through Toyota financial, low rate, I even bought gap, and extended warranty. My wife was going to sign in the morning the next day once we brought our son over to test drive and make sure he would be comfortable with it. (Toyota Tacoma does not have a seat lever to raise the seat, so we wanted to make sure on visibility issues seeing over the hood.) Saturday am we got there with our son, first no bow on truck like I asked, but I let it slide. Then, they would not let my son test drive even in the parking lot without a salesman in the seat, I explained that he is not going on the highway or access road, and my wife and I will be with him. They had our license, his license, our insurance, with his name on it. After heated discussion we were told to leave and they did not want to sell us a vehicle. I told them off also getting really loud at that point, and we were not going to buy without him being confident about driving since he was used to driving a Corolla. I did apologize before we left because I hate leaving relationships like that, but they walked off, to this day I never got a phone call. Toyota of Boerne went down hill really fast, what a shame. We went across the street and bought a used 2015 GMC Canyon from Steven Webb at Nissan Boerne, paid $4500 more since it had more options, lower miles. Great experience, and he even put a bow on it while we were in finance. 2 hours for whole transaction, was even great on the trade. Oh, and my son got to test drive with no grief, AND NO Salesman in the seat, LOL. More