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Toyota of Bourbonnais

Bourbonnais, IL

Overview
Employees
Reviews
Vehicles
4.9
1,751 Reviews
Toyota of Bourbonnais is the HOME of the LIFETIME WARRANTY!! Enjoy a pleasant experience without the typical games! Buying your next vehicle should be fun and exciting! Get a super deal and work with a great team! We've helped thousands of people with new Toyota and preowned deals which have resulted in lots of repeat business. Our award-winning service department is a pleasure to deal with as well! Very courteous and specials available every day. Give us a shot and you won't be disappointed!! Call today to make arrangements!
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555 William R Latham Senior Dr.

Bourbonnais, IL

60914

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Showing 1,751 reviews

July 17, 2020

Bought a used car didn't buy plates. 17 DAYS later went to DMV to get personalized plates. No data from dealership.17 DAYS!!!!! Unexcusable! More

by twh4001
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Janelle Hindmand
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2020 -

Toyota of Bourbonnais responded

We appreciate reaching out to let us know about your frustration with going to the DMV to get plates done yourself for a vehicle you purchased. When Illinois residents purchase a new or used vehicle from us, we are able to issue new plates right at our store the very same day. We also do your title work and send everything to the State of Illinois. After you decided not to transfer plates from a previous car and to get new plates, we would be happy to issue your new plates and FedEx them overnight to you. If you purchase a car private party, the seller would sign their title and hand it to you. Then you have to do all the legwork going and waiting at the DMV to pay your taxes, apply for new plates, and hand them the title so they can send it down to get put in your name and mailing the new title out to you. If you purchase a car from a dealership, the dealership issues you new plates on the spot, files and pays tax for you, submits the title application online to register the vehicle and plates; and the dealership also completes the title work and sends it down to the State to get put in your name and then the State physically mails out the new title. Therefore saving customers from having to do any of the legwork getting a new vehicle. If someone wants to personalize the plates, then that person can do so by upgrading the random issue that the dealership provides and only paying for any upgrade difference for personalized or vanity plates. That process can be done online as well without visiting the DMV. We never want our customers to feel frustrated or to think that we were not wanting to help. We are here to provide a service when purchasing a vehicle to make things easier, not harder. If you still need new plates, we would be happy to get them done for you the SAME day you request them. Then, you're more than welcome to pick them up in person or we will FedEx them out to you.

Jul 24, 2020 -

twh4001 responded

turns out the DMV in Springfield told me that this dealership sold me the car illegally. They were supposed to have had the title in hand before they sell the car

Jul 24, 2020 -

Toyota of Bourbonnais responded

We appreciate the reply. Maybe another phone conversation would help clarify the situation and get your plate issue resolved. When we sell any vehicle on the lot to an Illinois resident, we do not hand over a physical title. We issue new plates on site or provide a temporary plate. We also send the title down to the Secretary of State to get processed and issued in the name of the new owner and apply a lien if necessary. When we receive a car through a trade in with a payoff, we receive a power of attorney to sign the title upon receipt from the lender. Then we send it to the Secretary of State to process and issue in the name of the new owner. In the end, we want you to have the plates you need and we are willing to process and issue your plates on site and you can pick them up in person or we can FedEx them out to you. We are here to help and get you your plates as soon as you let us know. The title will come from the Secretary of State directly to you since there won't be any lien assigned.

July 15, 2020

Good experience — informative, low-pressure and quick. We went in knowing what we wanted, and walked away very happy! Would definitely shop here again, and was pleased with our salesman, Matt. More

by linze.rice
Recommend Dealer
Yes
Employees Worked With
Matt Settles
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Jul 23, 2020 -

Toyota of Bourbonnais responded

Thanks for taking the time to share your experience! We appreciate your business and we're happy to hear that you had a great time getting your new ride!! We are here to help with anything you need in the future!! Enjoy!!

July 07, 2020

Quick and Easy Have purchased vehicles from David Bruce in the past and have always been good. This time was no exception. Jay was a pleasure to work with, very th More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski, Jay Schelke
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Jul 07, 2020 -

Toyota of Bourbonnais responded

Thanks SO much Mike! It was a pleasure doing business again. Repeat business is always a big compliment and our focus to take care of our local people and families. You will love that new Rav4 with all of those goodies!! Remember, we are here to help with any questions that may come up to get the most out of your Rav4!! Enjoy!!

June 25, 2020

This is a really good dealership to go to when you are in search of a vehicle. My sister came here a few years back and got her car. Yesterday I was able to leave with a 2015 Nissan Altima. Thank you Matt Se More

by cyarra.seibring.17
Recommend Dealer
Yes
Employees Worked With
Todd Zummallen, Matt Settles
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Jun 25, 2020 -

Toyota of Bourbonnais responded

Great to see and hear that you had such a great experience!! We really appreciate looking us up and giving the opportunity to earn your business! We are here to help with anything you may need in the future.....ENJOY!!

June 23, 2020

Matt was wonderful! Truly made me feel like a valued customer and exceeded expectations in meeting my needs in the car buying process! I would highly recommend him to my friends and family and look forw More

by brianshap
Recommend Dealer
Yes
Employees Worked With
Matt Settles
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Jun 30, 2020 -

Toyota of Bourbonnais responded

So awesome to hear that you enjoyed your experience. Getting a new car should be enjoyable and exciting! We really appreciate sharing your experience. We are here to help you and family with anything you need in the future!

June 23, 2020

We were in this dealership for approximately 4 hours looking at several vehicles. Matt Settles and Rob Reis we’re both instrumental in finding the perfect vehicle that we fell in love with. These two gu More

by cathyhaskins50
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski, Rob Reus, Matt Settles
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Jun 25, 2020 -

Toyota of Bourbonnais responded

Great to hear that you enjoyed your time and found it helpful and useful! We try and provide a comfortable environment so our customers can be confident with their decision! Happy to see that you had an excellent time with our team! Enjoy your new ride!!

June 19, 2020

Great experience start to finish. From test drive to financing, we were in & out within 2 hours. I reached out to Mike ahead of time to set my expectations & he delivered. Financing was done in minutes, More

by Allison S
Recommend Dealer
Yes
Employees Worked With
Todd Zummallen, Mike Steinke
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Jun 19, 2020 -

Toyota of Bourbonnais responded

Thanks Allison! Great to hear that you enjoyed the experience and we were able to provide a much different environment compared to your last experience elsewhere. You daughter has some good taste since she loves sitting in that awesome Rav4 so much!! We definitely appreciate reaching out and giving us the opportunity to show you how we do business. Mike and Todd are great team members and they will be happy to help again in the future with any questions or assistance you may need. Enjoy!!

June 18, 2020

Simple buying process and overall excellent experience. Worked with Tony and he communicated perfectly and followed through with everything I asked for and with what he said he was going to do. And everyon More

by dreshack1
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski, Tony Malzone, Todd Zummallen
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Jun 18, 2020 -

Toyota of Bourbonnais responded

Thank you very much for your business and for sharing your experience! We appreciate that opportunity and it's great to see you enjoyed working with many of our staff members! Enjoy!!

June 18, 2020

Buying experience was a pleasure! Transparent, and laid back Associates. Tony, Dave and Todd guided me through my evaluation proficiently. Dealership was clean and the vehicle was an A+ More

by Busselljosh
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski, Tony Malzone, Todd Zummallen
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Jun 18, 2020 -

Toyota of Bourbonnais responded

Thank you for reaching out to us online! Even though you were over 3 hours away, we appreciate the chance to show you how easy we can make the transaction seamless! Glad to hear you enjoyed working with our team! We are here to help if you need anything else in the future!! Enjoy your awesome new ride!!

June 16, 2020

Great customer service. Always professional. Janelle always goes out of her way to help put you in the vehicle you want. Rob was friendly and very accommodating. I have purchased multiple cars here. More

by lzimmy
Recommend Dealer
Yes
Employees Worked With
Janelle Hindmand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sosnowski, Rob Reus
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Jun 16, 2020 -

Toyota of Bourbonnais responded

Thank you very much for your kind review! We value your repeat business and we appreciate the opportunity to earn your business when you need a new ride!! Glad to hear you enjoy working with our staff! Enjoy!!

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