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Toyota of Braintree - Service Center
Braintree, MA
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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290 Reviews of Toyota of Braintree - Service Center
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July 15, 2025
I'm DONE with Toyota of Braintree! Three times I've brought my vehicle in for service and each time was a total hassle, getting argued with about validity of need for service, poor com Three times I've brought my vehicle in for service and each time was a total hassle, getting argued with about validity of need for service, poor communication, and this time they had my car for the whole day (after I had made the specific service appt a week prior) only to find out when I called (they never called me) that they had forgotten to order the right parts for the work and wanted to hold my car for another day?! I immediately picked it up instead and brought it to Tasca Toyota and they did the whole thing the very next day...super-friendly...even picking up my vehicle FOR FREE from home and dropping it off 4hrs later after the work was completed! Tasca YES! Toyota of Braintree xxxx NO!! More
by michael
Employees Worked With
You don't have any SERVICE DEPT EMPLOYEES listed.
April 21, 2025
I've had five experiences with this Service Dept after, regrettably now, having purchhased a new Toyota from them just last year. All of the Service Reps are rude and argumentative about any issues that mi regrettably now, having purchhased a new Toyota from them just last year. All of the Service Reps are rude and argumentative about any issues that might fall under warranty, denying that you have a problem despite you pointing right at it. You have to stand your ground to get problems addressed but I will never return here after they acknowledged a defect I pointed out but said they won't fix it because the defect is known across other years of the same model??? xxx!?! Don't give Toyota of Braintree ANY business unless you want a headache! More
by ToyotaOfBraintreeStinks
January 29, 2025
Took car in for an inspection sticker and was issued a failed sticker, told need $1,800 repair work for loose control arms to pass inspection. Took car to 2 other repair shops, told nothing wrong with con failed sticker, told need $1,800 repair work for loose control arms to pass inspection. Took car to 2 other repair shops, told nothing wrong with control arms. This is called rob customers when you can. We brought the car from this dealership as well. Beware people, make sure the repairs they tell you need is really a repair that is needed!! This may not be the fault of the Advisor but the mechanic who worked on the car. More
by vmp17
Employees Worked With
October 18, 2024
My husband and I have experienced fantastic service from this dealership since our purchase bk in 2016. We bring our rav in for serv here because we feel they provide honest service and hv proven dependable this dealership since our purchase bk in 2016. We bring our rav in for serv here because we feel they provide honest service and hv proven dependable. Gerry Gorham asked how things were going. Very personable wth great sales expertise. Everyone there seems to wrk together for the cst!!! More
by Debra S.
September 06, 2024
Thank you to Ashook and Eric for getting my car done very quickly even right after labor day weekend! quickly even right after labor day weekend! More
by A vita
August 15, 2024
Pleasant environment. Car work completed in estimated time. Eric, Peter and Bob very professional. There is a text system so you know what phase of repair your car is Car work completed in estimated time. Eric, Peter and Bob very professional. There is a text system so you know what phase of repair your car is in. That is new. Also online scheduling system easy. More
by Heidifrancke6
Employees Worked With
Eric and Peter
June 17, 2024
I just had my car serviced this week. I am amazed at the quality of the service. I had a frozen caliper and they had the parts ordered and my car fixed in a few hours. Their effort and co I am amazed at the quality of the service. I had a frozen caliper and they had the parts ordered and my car fixed in a few hours. Their effort and commitment to their jobs is incredible! The customer service quality is also amazing, I was welcomed and they prioritized all my needs! I felt very confident leaving in my car today and will absolutely be back! More
by Ani Flaherty
June 12, 2024
Brandon in the service department was so thorough, knowledgeable, and absolutely dedicated to providing the most excellent care of my car. He is one major reason why I will always recommend and buy fr knowledgeable, and absolutely dedicated to providing the most excellent care of my car. He is one major reason why I will always recommend and buy from this dealership. My salesman, Sam Zaidan was super and now….a super service person! More
by lundinjanis
April 26, 2024
Sam was an angel he helped me when no on else could. Great and efficient!!!!! Great and efficient!!!!! More
by brook5252
Employees Worked With
April 03, 2024
Very kind. Spoke sweetly with us. Best experience ever. Above and beyond helpful. Extremely friendly. Spoke sweetly with us. Best experience ever. Above and beyond helpful. Extremely friendly. More
by latchmeejagarnath86
