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Toyota of Braintree - Service Center

4.4

73 Lifetime Service Reviews

210 Union Street, Braintree, Massachusetts 02184

73 Reviews of Toyota of Braintree - Service Center

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September 13, 2018

""Amazing job well done from the amazing dealer John""

- Mr.Rav4

You will be amazed with Toyota Braintree People who are so friendly. At first i came to visit just for the diagnostic of my car. And decided to buy my new car, eventually because of John who made me comfortable and patience with all my inquiries. Three words to describe amazing "John Augustave" he is so warmth, polite and friendly. If I will be grading his performance from 1-10 I will give him 10 as the highest. I am so absolutely satisfied for his service and performance as a dealer.

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Recommend Dealer
Yes
Employees Worked With
John Augustave
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 07, 2018

"Great convenience and service"

- toyotadriver

We have bought two cars from Toyota of Braintree and one from when the dealership was in Weymouth. Our purchase and maintenance experiences have all been good. Very recently brought in my vehicle for multi point inspection ahead of an upcoming road trip. I was quickly able to schedule an appointment at a time that worked for me. The service check was comprehensive and complimentary.. Appreciate the customer service from Sean Lheureux.

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Recommend Dealer
Yes
Employees Worked With
Sean Lheureux
June 28, 2018

"Excellent Service "

- MORGANJ33

Joe Lawlor was personable, friendly, and not one bit pushy , which is what most people fear going into a car dealership. He took his time to explain and demonstrate each detail of the car I was interested in , as well as ensured I received the best deal. Highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Joe Lawlor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Mcgrath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"Technical help"

- Da

I bought 2 cars from Toyota of Braintree in 2013. My wife’s car lost its Bluetooth connection. I called Eric Francke, who helped us 4 years ago. He helped me over the phone to fix the Bluetooth issue. He was very helpful, friendly and professional. I’m in the market for another car and will definitely do business with Eric and the staff at Braintree. DA

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Recommend Dealer
Yes
Employees Worked With
Eric Francke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"I was sold a damaged "NEW" car."

- tsm280z

Bought a "NEW" Rav4 in 2015. Tail light developed a leak. Brought in in for repair since it's covered under warranty. Service dept said the "original" part was not a factory stock part and I must have been in an accident or replaced it myself. I said that it was never in an accident and has always been serviced by the dealership. . Service manager said maybe your wife did it. He repeated that 4 times. I told him I was defrauded at the time of purchase. What else is wrong that I don't know about. Service manager said he will talk to the owner and find out what happened. He called back a few days later and denied anything happened to the car prior to my purchase of it. He said he will split the cost of the part and not charge labor to put it in. I reluctantly agreed. When the work was done they stiffed me on the price. Your ad says you use only "Genuine Toyota Parts". That's xxxxxxxx!!!

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Recommend Dealer
No
Employees Worked With
Brian
April 04, 2018

"It was a simple problem"

- peggy

. The people I dealt with there were highly professional, fast, and could not have been nicer. Will definitely go back for my future maintenance needs.

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Recommend Dealer
Yes
Employees Worked With
Don Richmond
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 14, 2018

"tire dashboard light came on"

- WGO

Called and was told just bring the car in. Tire warning light was on. Bought my replacement tires at Toyota of Braintree. Dropped car off and within 40 minutes was told no tire problem, air pressure was brought up to speed on all tires, no punctures - and the best part no charge. Thank you Toyota of Braintree

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Recommend Dealer
Yes
Employees Worked With
didnt catch name-sorry
January 30, 2018

"14 years,only one bad experience"

- Tacoma04

Simple oil change turned into 2500 dollar repairs,told me they couldn't get skid plate off,came home smelt oil everywhere,checked oil,2 quart overfilled,called up and was told that's o.k.oil smell got worse,climbed under and found shop rags stuffed in skid plate pulled out 3 rags,then power steering starts leaking,brought in for repair and was told also need head gasket,coincidence? I think not,

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Don't have slips handy,you have my records
December 31, 2017

"Starting the New Year Going Places in My New Highlander."

- 2cool4school49

This Dealership has always made me feel like family and its good to know that after years its still the same Atmosphere. Thank you for keeping the important values alive.

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Recommend Dealer
Yes
Employees Worked With
Rubens bourguignon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kenny Tempro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Walace Langame
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Francke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 30, 2017

"Your service "

- Lamnguyen25

This is my first time buying a car from your system and I'm very pleased about your service. Your employer is friendly and handle the paper problem quickly. So I appreciate very well your service center

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Recommend Dealer
Yes
Employees Worked With
Viet Vu
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