Toyota of Braintree - Service Center

air bag recall/replacement Thank you Toyota of Braintree. I received excellent costumer service yesterday, 10/30/19, as soon as I pulled in the service center. The clerk was Thank you Toyota of Braintree. I received excellent costumer service yesterday, 10/30/19, as soon as I pulled in the service center. The clerk was very nice, greeted me, took down my information and escorted me into the dealership to wait for a service person. Everyone was great and I had my car back in 45 minutes. Thanks again, Eleni K. More

Ashok Vaswani was very helpful in getting my car back to me in an hour. I had an appointment to get to. Thanks to his help I was able to get to my appointment. me in an hour. I had an appointment to get to. Thanks to his help I was able to get to my appointment. More

Tire purchase OK I have exclusively used the dealership for service on my Camry and for purchases such as tires since buying the care at Tufankian in 2012. This tire I have exclusively used the dealership for service on my Camry and for purchases such as tires since buying the care at Tufankian in 2012. This tire purchase did not go as well as expected since they did not have the tires I wanted and I was sold a different tire brand. As a result, I ended up paying quite a bit more for the tires than I would have liked. I do not believe it was an intentional issue, but going forward I will do a little more shopping around prior to making such a purchase. As an aside, I do appreciate the availability of a shuttle ride to work, which makes service at Tufankian very convenient. Karl the shuttle driver is a great guy. More

Not good service today Quoted 1 to 1/12 hours arrived another 12:20 for a 12:30’apointment for oil change and recall part. Did not leave dealership till 2:50. After waiting Quoted 1 to 1/12 hours arrived another 12:20 for a 12:30’apointment for oil change and recall part. Did not leave dealership till 2:50. After waiting 1/12 hours rep came out and wanted to make another appointment for recall. This was the second time I made an appointment and same thing happened. I said no. Why make an appointment if you cannot keep appointment time. Usually terrific service. However not this time. More

Great Place to Visit I would recommend this place. The work is good and I feel like they listen and take care of my car. They know what to recommend and I never feel pushe I would recommend this place. The work is good and I feel like they listen and take care of my car. They know what to recommend and I never feel pushed into things I don't need. It's a little painful to call to make appointments. You have to go through an automated system, then when you get someone you get disconnected or they are asking each other who should take the call while you are on the call, so that is weird. But once you get through that the people that work there are really nice and helpful. More

oil change and 20,00 check up Inez was very helpful. I was taken right away (7:30am) and when she told me I had to have 2 new tires she suggested that I wait until October (only a Inez was very helpful. I was taken right away (7:30am) and when she told me I had to have 2 new tires she suggested that I wait until October (only a few day away) and get the buy 3 get 1 for $1 sale. This way all the tires would be the same . Since winter is coming up I thought is was wise thing to do and am getting them soon (already have an appointment) More

Best service! What a fantastic job Paula Cashman did! She is very pleasant and responsive know's what she is talking about. Tries to help in any way she can. What a fantastic job Paula Cashman did! She is very pleasant and responsive know's what she is talking about. Tries to help in any way she can. More

Great service! Excellent service, thank you for everything! Made my visit really pleasant! They asked if I needed help and answered all my questions so well. Thank y Excellent service, thank you for everything! Made my visit really pleasant! They asked if I needed help and answered all my questions so well. Thank you for the great customer service! More

Repair to Highlander Toyota of Braintree went above and beyond to repair the rear heater supply tubing. Inez, the techs and the Service Manager were all excellent! Thank Toyota of Braintree went above and beyond to repair the rear heater supply tubing. Inez, the techs and the Service Manager were all excellent! Thanks More

Fantastic Service experience First class experience from beginning to end. Patrick Flaherty reviewed what the plan was for my service and kept me updated several times throughout First class experience from beginning to end. Patrick Flaherty reviewed what the plan was for my service and kept me updated several times throughout the process. Nice setup in the waiting area allowed me to get work done on the complimentary Wifi while I was waiting. Service Manager Brian Sullivan followed up before I left to make sure I was satisfied with the experience. Highly recommend Patrick and Brian if you have Service needs with your Toyota More