Toyota of Braintree - Service Center

I've been bringing my car to this dealership for the last 11 years. Ken is the gentleman you want to look for when you bring your car in for service. 11 years. Ken is the gentleman you want to look for when you bring your car in for service. More

Rick was outstanding, had my best interest in mind, incredibly positive experience, would highly recommend him over and over again. Tremendously appreciate your efforts today. incredibly positive experience, would highly recommend him over and over again. Tremendously appreciate your efforts today. More

Tow my car to get my car fixed and they want to charge me double what firestone would charge for the same service. When i confront the salesman and manager they respond back to me in a rude manner. I ask for double what firestone would charge for the same service. When i confront the salesman and manager they respond back to me in a rude manner. I ask for a quote before they check the work and they refused. After checking the car, they want to charge me the dianotic fee and charge me ridicolous price to fix the car. After i threaten to tow he car to a different shop, they came back with a l2ower price. I brought this car from this dealership, you would think they take care of their customers. Im looking to get a new car and from the service i got today, nope. Ill buy my car from a different vendor. More

Customers beware, I have been a customer of Braintree Toyota since it opened. Took my car in for a routine service this past weekend. On the way home realized something was wrong, found out that my car w Toyota since it opened. Took my car in for a routine service this past weekend. On the way home realized something was wrong, found out that my car was damaged. They not only denied responsibly, but accused me of causing the damage. More

Came in today for my first service since purchasing my 2019 Yaris last September. My car was taken promptly @ 7:00 and I was back on the road before 8:00. Great service department......LOVE MY YARIS 2019 Yaris last September. My car was taken promptly @ 7:00 and I was back on the road before 8:00. Great service department......LOVE MY YARIS! More

The service was good but the 2.5 hours wait for oil change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. More

Staff was friendly, services were explained. Red carpet treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. More

Quick service. Explained the process In detail.Very Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions and the best service to date. More

I scheduled a service appt a few days back to receive complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupo complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupon for the cabin filter. I spoke with Ashok about that. Then on the day of arrival I checked in with Patrick and again verbally mentioned the coupon. He was a bit rushed with me. I had also requested to set an Appt to have my rims checked and never followed up on it. I ended up following up with Ashok about this after my service had been done. I then was brought to the cashier and I paid with cash. I ended up reviewing my receipt when I made it home and it didn’t look like the coupon was added. I then called and a lady from service had confirmed that the coupon wasn’t applied. Then I spoke to Ashok and he said well it’s about $5 but we’d have to give it to you in check. I then said well this was negligence on behalf of Toyota so I shouldn’t have to wait to get this money back. So I said well whatever means that need be I want cash back and you all can figure it out there. This is more of a principles and customer service lesson to them. I don’t know it’s because my age or what it is but I just felt like I was overlooked in this process. Or if this is how these dealerships work. I know customer service and if a customer has to chase you to apply a coupon that the customer has received as part of their loyalty then there is an issue. I have to visit to get my rims checked and for them to “determine” if I can get new rims even though I paid to get warranty for them and I have scratches on them from wear and tear. Just annoying. Even this conversation about the rims was annoying and all I wanted was an estimate of a time of how long it would take to get them checked since the car would need to get dropped off. More

Service was good and would return for my next maintenance service. I go here because I want genuine Toyota parts. I liked the recommendation they gave for my Toyota service. I go here because I want genuine Toyota parts. I liked the recommendation they gave for my Toyota More