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Toyota of Brookfield
Brookfield, WI
2,890 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,890 reviews
September 30, 2025
Honest, reliable, transparent, trustworthy, professional, helpful, knowledgeable, fair, courteous, efficient, consistent, supportive, responsive, respectful, dependable. helpful, knowledgeable, fair, courteous, efficient, consistent, supportive, responsive, respectful, dependable. More
by Imad’s hasan
Employees Worked With
Sam Estacio
September 26, 2025
I’ve had 5 visits in 2025 and they have all been stellar! I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tu I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tundra, being very realistic on service recommendations and not pushing excess items. Most recently, Zach Reed spent hours on the phone with the warranty company, fighting to get a repair covered (and saving me ~$6,000). It’s unfortunate when repairs are required but how the dealership and team respond is what’s most critical. Toyota of Brookfield didn’t manufacture the vehicle, but they’re doing everything possible to keep it on the road. On top of excellent service team, the waiting area is meticulously maintained, with my personal favorite being the fresh popcorn. You can tell the entire team is there to support their customers 100%, and I 100% recommend them! More
by schumacherb92
September 19, 2025
Kyle Krochmal was amazing! He kept me updated through text regularly and my van was ready a half-hour earlier than promised! Even better - the price was less than quoted!! Job He kept me updated through text regularly and my van was ready a half-hour earlier than promised! Even better - the price was less than quoted!! Job well done!! More
by babendroth
Employees Worked With
Kyle Krochmal
September 13, 2025
Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More
by rkumar
Employees Worked With
September 10, 2025
Best Toyota dealership in my opinion. I had a great experience with them from start to finish. Pretty nice selection of cars. Overall, I trust this dealership and would definitely recomme I had a great experience with them from start to finish. Pretty nice selection of cars. Overall, I trust this dealership and would definitely recommend it to anyone looking for a Toyota. More
by que.xiong
Employees Worked With
Kevin Rhiel
September 09, 2025
Great experience, helpful, knowledgeable staff. I received excellent guidance and their team communicated well throughout the buying process. In short, Kevin Riehl and his teammates did an excell I received excellent guidance and their team communicated well throughout the buying process. In short, Kevin Riehl and his teammates did an excellent job of keeping the process simple, straightforward and fast. More
by Stefan L
Employees Worked With
Kevin Rhiel
September 09, 2025
Bri set up my oil change and other services and ensured they were done in a timely manner as I had a schedule to keep that day. She communicated well and I was very happy with the service there. they were done in a timely manner as I had a schedule to keep that day. She communicated well and I was very happy with the service there. More
by Tyler
Employees Worked With
