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Toyota of Brookfield

Brookfield, WI

4.9
2,827 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,829 reviews

May 31, 2025

Service work provided was perfectly executed and done in a timely fashion. Our Toyota has never had a breakdown problem due in large part to the excellent service work and recommendations from this dealersh More

by gskoronski
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BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

The staff was friendly and very helpful, the sales team the financial department all of them made it a very pleasant experience More

by lrakbs
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Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Krochmal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rhiel
May 29, 2025

Service completed on time as promised at a price lower than originally quoted by Daniel. More

by DAVE S
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Yes
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Pat Duket
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Very efficient! Daniel got me going right away! Got me out quick! And closer to my home than Racine was! More

by jjfriso
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Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Excellent customer service, superb communication, and timely completion of our service. This is the best dealer service office in the area! More

by Kwas72
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Recommend Dealer
Yes
Employees Worked With
Coley Kunz
May 30, 2025 -

Toyota of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

May 28, 2025

I have worked with Nick Terranova over the past year to order my new vehicle. I found to be a great servant - extremely customer oriented, knowledgeable, and always ready to help. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Toyota of Brookfield responded

Hello Steve, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

Appreciated Kevin Rhiel for working with us to pounce on a certified prius prime and not pushing us to a newer model even when his sales manager wanted him to. He was super efficient and helpful! More

by H.E.
Recommend Dealer
Yes
Employees Worked With
Kevin Rhiel
May 29, 2025 -

Toyota of Brookfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Brookfield. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 25, 2025

Fast, reliable, helpful service and sales department. Thank you for going above and beyond with my new Corolla Cross Hybrid. I love it! More

by bildokang
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Recommend Dealer
Yes
Employees Worked With
Josh Dale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Stanley
May 28, 2025 -

Toyota of Brookfield responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2025

Coley was excellent. Very responsive and helpful from start to finish. Thank you for the quick service! More

by milenebelow
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Recommend Dealer
Yes
Employees Worked With
Coley
May 26, 2025 -

Toyota of Brookfield responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2025

Zach Reed was an outstanding service representative. He kept me and was honest about repairs. More

by mgpodoll
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

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