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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 08, 2025
My vehicle was serviced on 5-7-2025 at Ed Napleton in Brookfield. My service technician was Coley Kuntz. She provided excellent service by explaining what was done with my car and future needs. Coley is Brookfield. My service technician was Coley Kuntz. She provided excellent service by explaining what was done with my car and future needs. Coley is very professional and I would recommend her and this dealership. Christine S. More
by Christine
Employees Worked With
May 08, 2025
Outstanding service from Coley Kuntz. Knowledgeable, keep me informed the whole way, provided helpful context and options, and service done on time. Knowledgeable, keep me informed the whole way, provided helpful context and options, and service done on time. More
by clarkejo5
Employees Worked With
Coley Kuntz
May 06, 2025
Great service knowledgeable service Representatives awesome shuttle service would recommend this dealership highly have dealt with them for over 15 years awesome shuttle service would recommend this dealership highly have dealt with them for over 15 years More
by Pete
Employees Worked With
Kat,Carey
May 03, 2025
Service department is very accommodating & convenient, explaining options & recommendations thoroughly. My Service Advisor, Coley Kuntz was extremely helpful, communicative & knowledgeable. explaining options & recommendations thoroughly. My Service Advisor, Coley Kuntz was extremely helpful, communicative & knowledgeable. More
by ajanquart1074
Employees Worked With
Coley Kuntz
May 02, 2025
Layla is the absolute BEST! No matter how many questions or concerns i come to her with she makes sure to address every single one before i walk out of the building during maint No matter how many questions or concerns i come to her with she makes sure to address every single one before i walk out of the building during maintenance. Layla makes this seamless and easy for me every single time. Thank you Layla for all that you do! More
by sydneyst99
Employees Worked With
May 01, 2025
Great team and helpful when I needed my questions answered! I didn’t have to wait for anyone my entire visit. answered! I didn’t have to wait for anyone my entire visit. More
by tnbstone
Employees Worked With
May 01, 2025
Very pleased with professionalism and care taken to when concern was brought up to the service department concern was brought up to the service department More
by jrinzel09
May 01, 2025
Brought my Highlander in for tire rotation in yesterday. I was mistakenly notified that my Highlander was due for tire rotation. Toyota's mistake. When T of B realized the mistake, they bent over backwar I was mistakenly notified that my Highlander was due for tire rotation. Toyota's mistake. When T of B realized the mistake, they bent over backwards to apologize and compensate me for my wasted trip. I was truly impressed with the level of concern and responsibility they took to make sure I was happy. Mistakes happen, T of B made it right. More
by jrinzel09
May 01, 2025
My service advisor, Zach Reed, is the best. He is very knowledgeable about Toyota products and explains flawlessly the problems with the car. He answers all my questions with great detail and p He is very knowledgeable about Toyota products and explains flawlessly the problems with the car. He answers all my questions with great detail and patience. He goes above board to make his customers happy. A shout out to the hard working mechanics for a job well done. More
by andretzky
Employees Worked With
May 01, 2025
Had to return car to tighten hose. Affected AWD, cruise control, TRAC, and oil light Affected AWD, cruise control, TRAC, and oil light More
by Ray54son
Employees Worked With
