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Toyota of Brookfield
Brookfield, WI
2,841 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,841 reviews
June 19, 2025
Driving an 1 hour & 1/2, Nick was great to work with in the puchase of our new truck. Very knowledgeable & if he didn't know the answer he found out the information. Would deal with him again. the puchase of our new truck. Very knowledgeable & if he didn't know the answer he found out the information. Would deal with him again. More
by Dave & Judi
Employees Worked With
June 19, 2025
Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More
by Nick
June 19, 2025
Excellent customer service. .. Coley was amazing, she walked through the service I was in for and how long it would be. Then while in during the initial service there was a need .. Coley was amazing, she walked through the service I was in for and how long it would be. Then while in during the initial service there was a need to have my front brakes fixed. She went above and beyond, and noted a coupon that was being offered for that service. Really happy with the overall experience! Also, the waiting area was very clean and I appreciate the added amenities of snacks and beverages. Thanks for a great experience! More
by lals33
Employees Worked With
Coley Kuntz
June 16, 2025
I recently purchased a used Toyota and went to Toyota of Brookfield as the seller provided me with no past service records. Coley Kuntz - our service advisor was great and fully explained all repairs prior Brookfield as the seller provided me with no past service records. Coley Kuntz - our service advisor was great and fully explained all repairs prior to doing the work. My overall experience is five star as she made the process stress free. I would recommend her to anyone! Dan More
by Dan
Employees Worked With
Coley Kuntz
June 12, 2025
Very great customer service, great advisor (Kyle). Surprised shuttle took me 14-ish miles away. Just wish there was a video from a tech like other repair facilities, and a touch less wash Surprised shuttle took me 14-ish miles away. Just wish there was a video from a tech like other repair facilities, and a touch less wash More
by ….
Employees Worked With
Kyle
June 09, 2025
If I could give 0 stars I would. It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That wa It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That was a complete lie. My car started making obnoxiously loud noises as soon as I drove off the lot. My car would make these loud noises when I would drive or use my brakes. I took my car in 1 week later and that same service rep told me I needed new front brakes. Why was I originally told my car runs like a new car when I needed new front brakes? It is absolutely insane that Toyota of Brookfield would allow a customer to drive off the lot in a car that needs new front brakes. Seems extremely dangerous. During the second visit that same service rep admitted they should have replaced my front brakes during the first visit. If that is the case, why did he tell me my car runs like a new car? Anyways, I got my front brakes replaced during the second visit but guess what, MY CAR IS STILL MAKING OBNOXIOUSLY LOUD NOISES AND NOW I AM WORRIED. In total, I spent well over $4000 and I feel like I was robbed. I would have taken my car somewhere else if I knew it would STILL be making these loud noises. Everyone, please be aware of Toyota of Brookfield. They overcharge you for services and your car might not even get completely fixed. I regret going here and will never be going back again. More
by JohnMangold1995
Employees Worked With
June 06, 2025
Went in for routine maintenance and the service was great. Zach was very helpful and the amenities at the dealership are excellent. great. Zach was very helpful and the amenities at the dealership are excellent. More
by John
Employees Worked With
June 03, 2025
They keep you informed of the progress through texting so there are no surprises. The waiting room is nice and clean and snacks are abundant. there are no surprises. The waiting room is nice and clean and snacks are abundant. More
by Sue.satula
Employees Worked With
