Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,906 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,906 reviews
November 15, 2025
Nick, was our sales person and he was fantastic. He was very knowledgeable and was able to work within our budget. He was very knowledgeable and was able to work within our budget. More
by tnhahlen
Employees Worked With
November 14, 2025
I really appreciate the service and hospitality. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. More
by Shameka M.
Employees Worked With
November 12, 2025
Bri is THE most trust worthy person to work with - she has found issues that needed or did not need to be done. I always contact Bri in advance to make sure I get to work with her, she is that amazing. has found issues that needed or did not need to be done. I always contact Bri in advance to make sure I get to work with her, she is that amazing. More
by Jennifer
Employees Worked With
November 12, 2025
I had a very favorable experience at Brookfield Toyota and will definitely continue to have my car serviced there. My Service Associate was very professiona and will definitely continue to have my car serviced there. My Service Associate was very professiona More
by T J
Employees Worked With
November 11, 2025
Zach was very professional and knowledgeable. Thanks Zach.. I didnt wait as long as expected. Thanks Zach.. I didnt wait as long as expected. More
by Mharmon0902
Employees Worked With
November 09, 2025
Everyone friendly, and helpful. Notified me when the car was ready. Wish they would spend less money on cookies and beverages and lower the price of their fees. Notified me when the car was ready. Wish they would spend less money on cookies and beverages and lower the price of their fees. More
by brendac6860
Employees Worked With
Tavon
November 03, 2025
Toyota of Brookfield’s service department is excellent. I’ve been taking my 2020 Tundra there since I purchased it there. Dontario Palmer is awesome to work with in the service department. I’ve been taking my 2020 Tundra there since I purchased it there. Dontario Palmer is awesome to work with in the service department. More
by James K.
Employees Worked With
Dontario Palmer
October 31, 2025
Zach Schuett was very excellent to work with, was very clear with what was being done to my vehicle. I will be going back to Zach Schuett for service in the future. clear with what was being done to my vehicle. I will be going back to Zach Schuett for service in the future. More
by michaelminer2001
October 31, 2025
Toyota of Brookfield is a great dealership! Zach Schuett helped me out and I would recommend him to anyone. He was very helpful,polite & easy to work with. Zach Schuett helped me out and I would recommend him to anyone. He was very helpful,polite & easy to work with. More
by drewottaway21
Employees Worked With
October 29, 2025
I have given this dealership a bad review last year and now, unfortunately, I had to return to trade in the vehicle. I gave them a second chance to get it right and I was treated differently and in a very now, unfortunately, I had to return to trade in the vehicle. I gave them a second chance to get it right and I was treated differently and in a very positive way. I contacted my service advisor, Kyle. He referred me to Joe Federer who was the sales rep. The team gave me the best service and ultimately getting the right car for me. The model I wanted and offered me a very fair deal. I am very happy with the whole experience from service advisor to sales to manager who worked out the bottom line. It was a very positive experience from beginning to end and I would highly recommend them when purchasing a vehicle. More
by Patricia.kingsbery
Employees Worked With
Joe Federer, Kyle in service dept
