Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,841 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,841 reviews
December 16, 2022
I received a call from Ericka because i have service coming up and she asked if i knew anyone looking to get rid of a car and my husband actually is. He got so much information that was helpful that we coming up and she asked if i knew anyone looking to get rid of a car and my husband actually is. He got so much information that was helpful that we are coming in next week to purchase. She asked for a review just based on info given so she doesn’t know that’s our plan yet! I hope this finds her More
by Vickie Henderson
Employees Worked With
Ericka
December 16, 2022
Ericka sold us a vehicle a few months ago, now I am looking to upgrade mine and I came in and placed an order and of course the process was straight forward and quick. Thanks looking to upgrade mine and I came in and placed an order and of course the process was straight forward and quick. Thanks More
by Nita turner
Employees Worked With
Ericka
December 16, 2022
Dan Rogers once again brings top tier customer service. Thank you for always taking care of my vehicles when they need service! Thank you for always taking care of my vehicles when they need service! More
by NoelleTheRogers
Employees Worked With
December 16, 2022
I just want to say I was so please with my visit here a young lady make Chelsea Johnson help me and was extremely helpful she answer all questions I had and was very detailed on what I was looking for I wi young lady make Chelsea Johnson help me and was extremely helpful she answer all questions I had and was very detailed on what I was looking for I will be back in the future and will be telling my friends about her thank you so much More
by Kristawilliams3120
Employees Worked With
December 15, 2022
Thanks a lot Chelsea it was great working along with you. .it was made simple and easy .it was made simple and easy More
by Timothycrease
Employees Worked With
December 14, 2022
Always really good about communicating what is happening with my vehicle. Never too pushy after inspections if I desire to do some of the work myself. They always save me time determining the cause of issue with my vehicle. Never too pushy after inspections if I desire to do some of the work myself. They always save me time determining the cause of issues with my car, and their experience with my model gives me a lot of peace of mind More
by najawa
Employees Worked With
