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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
December 05, 2022
We met with Brad Flak who treated us very professionally. Brad did not pressure us, and took time to explain the vehicle, its pricing, and purchase options. I would give Brad a 5 star review, and recommend Brad did not pressure us, and took time to explain the vehicle, its pricing, and purchase options. I would give Brad a 5 star review, and recommend him to other customers. The dealership had a comfortable and welcoming atmosphere, which made the experience very pleasant. I would highly recommend Brad as a sales consultant to reach out to. More
by richard.waldherr
Employees Worked With
Brad Flak Sales Consultant
December 05, 2022
Great service. Fast, courteous and knowledgeable. Greag customer waiting area. Great service advisor. Thanks Bill! Fast, courteous and knowledgeable. Greag customer waiting area. Great service advisor. Thanks Bill! More
by jimgks
Employees Worked With
November 30, 2022
Tony was able to help with a bunch of my questions over the phone saving me a trip to the store! the phone saving me a trip to the store! More
by Nicki J.
Employees Worked With
November 30, 2022
Great experience from the get go. Sales manager introduced me to a sales agent (Devon) who was very friendly & professional. He listened to my needs and arranged a test drive quickl Sales manager introduced me to a sales agent (Devon) who was very friendly & professional. He listened to my needs and arranged a test drive quickly. Devon answered all my questions and provided great service. Both he and the sales manager Gil were great to deal with. More
by sjrucci
Employees Worked With
Gil Esquivel
November 30, 2022
Brad Flak was a great salesman with a lot of knowledge about the car I purchased. I would recommend him for your next car purchase. He was great to work with and wanted to make sure I was happy with my p about the car I purchased. I would recommend him for your next car purchase. He was great to work with and wanted to make sure I was happy with my purchase. More
by cory.reed
Employees Worked With
Bradley Flak
