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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
November 19, 2022
From the min we entered the showroom we were treated very well and without pressure. Follow up calls were made to see if they could help us. We returned several days later and bought a new vehicle. No hid well and without pressure. Follow up calls were made to see if they could help us. We returned several days later and bought a new vehicle. No hidden fees and we knew what we’d be looking at up front. Kevin Rigel our salesman did a great job and spent plenty of time with us.. Nice crew all the way around !! Would not hesitate to deal with them again More
by JWW
November 18, 2022
We have 2 Toyotas now and others in the past purchased from this dealership. We have always been pleased with the service. We like the hours that it’s open and the opportunity to just stop in if we have from this dealership. We have always been pleased with the service. We like the hours that it’s open and the opportunity to just stop in if we have a question. More
by LHM
Employees Worked With
Davina Newham
November 18, 2022
Stop by the other day and Kyle really helped me out. The best customer service I have ever gotten he really knows his stuff and made a stressful time so much easier. Answered all my questions and made s The best customer service I have ever gotten he really knows his stuff and made a stressful time so much easier. Answered all my questions and made sure I got the best car for me.- More
by Burka
Employees Worked With
Kyle
November 17, 2022
Ericka was very helpful and provided me with some great knowledge on the best vehicle to purchase. She explained how great of a brand toyota is and the awesome safety features they provide. I will be refer knowledge on the best vehicle to purchase. She explained how great of a brand toyota is and the awesome safety features they provide. I will be referring her and this dealership to others More
by antoinettedavis10Any
Employees Worked With
Ericka
November 16, 2022
Nick Terrnova was honest, helpful, timely in his communication the entire process. It is not an easy time to purchase a new vehicle, but he and the Toyota of Brookfield staff made it as easy as it communication the entire process. It is not an easy time to purchase a new vehicle, but he and the Toyota of Brookfield staff made it as easy as it could be. And, I love my new vehicle. More
by Jennyheckman67
Employees Worked With
November 15, 2022
Got same day service appointment for oil/filter change & tire rotation. Service writer Coley Kuntz was fast, efficient and helpful, pointing to some other service issues to be addressed. Kept me apprised of tire rotation. Service writer Coley Kuntz was fast, efficient and helpful, pointing to some other service issues to be addressed. Kept me apprised of progress while I waited. More
by SMS52050
Employees Worked With
Coley Kuntz
November 15, 2022
The staff at Toyota of Brookfield was very helpful throughout the buying experience. Nick Terrnova did an excellent job keeping me informed. He made it a smooth process. I have been coming here for ye throughout the buying experience. Nick Terrnova did an excellent job keeping me informed. He made it a smooth process. I have been coming here for years for service. I look forward to continuing this positive relationship for years to come. More
by Kimtemp68
Employees Worked With
