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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
November 04, 2022
I highly recommend this dealership but most importantly my sales person Chelsea Johnson was wonderful to work with. She was patient knowledge able and I got the car I really wanted thanks again Chelsea . my sales person Chelsea Johnson was wonderful to work with. She was patient knowledge able and I got the car I really wanted thanks again Chelsea . More
by Sondra knight
Employees Worked With
November 04, 2022
Worked with Kevin on getting our new Sienna. He was very friendly and helpful with showing us the features and called a couple days later to see if we needed anything. Happy with our purchase. He was very friendly and helpful with showing us the features and called a couple days later to see if we needed anything. Happy with our purchase. More
by Corine M
Employees Worked With
Kevin Rhiel
November 04, 2022
Bill, the assistant manager of service, and Matt, the service director, greatly helped me with issues with my vehicle. I was unsure of the issue and they were initially as well, but they continuously wor service director, greatly helped me with issues with my vehicle. I was unsure of the issue and they were initially as well, but they continuously worked to figure it out and fix my problem. Bill was is constant contact with me updating me on the status of my vehicle and asking any questions he had for me and was even able to throw in an oil change at the last minute per my request. More
by Tyler42
November 01, 2022
the dealership made the entire car shopping experience so simple and hasslefree that even though i wasnt able to get the car i wanted i will definitely be back simple and hasslefree that even though i wasnt able to get the car i wanted i will definitely be back More
by herbert oniell
Employees Worked With
Devon Thomas
