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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
October 21, 2022
1st time at this dealership and we are hooked! Went there to order a car, drove out with the exact one we have been searching for, for over a year! Unbelievable customer service. Ericka is amazing Went there to order a car, drove out with the exact one we have been searching for, for over a year! Unbelievable customer service. Ericka is amazing to work with and would recommend her to everyone looking for a new car! She is genuinely a nice person and treats you like a friend. Thank you! More
by 1sleepyrt
Employees Worked With
Ericka Cosey
October 21, 2022
Got my first brand new car with the help from Chelsea. Set up pretty much everything I needed before I drove it home. Set up pretty much everything I needed before I drove it home. More
by Mikethao1997
Employees Worked With
October 21, 2022
I can’t say enough about how wonderful my experience was recently at Toyota of Brookfield. I was taking my vehicle for an oil change and brakes. I was not looking forward to bringing my car in and my atti recently at Toyota of Brookfield. I was taking my vehicle for an oil change and brakes. I was not looking forward to bringing my car in and my attitude quickly changed. John Peters helped me out, and he was so helpful. He also helped me with an issue I was previously having with my key. I had to return a couple days later for new tires and once again John helped me. He went out of his way to make sure I had a good experience. Honestly, it was the best experience I’ve had there since I purchased my car. I highly recommend Toyota of Brookfield. John Peters and the staff are exceptional!! More
by leslieseraphine
October 18, 2022
My family has been coming to this dealership for three generations now. The building is always clean, everyone who works there is friendly. Once you walk into the building you will immediately feel at eas generations now. The building is always clean, everyone who works there is friendly. Once you walk into the building you will immediately feel at ease. More
by Rob W
Employees Worked With
October 17, 2022
Walked out same day with my new car. Brad was a joy to work with! He guided me seamlessly through the car buying process by listening to my wants / needs ensuring all things were being c Brad was a joy to work with! He guided me seamlessly through the car buying process by listening to my wants / needs ensuring all things were being checked off that was wanted -which after the fact gives me so much peace of mind on my big purchase. He is extremely knowledgeable and never steered me in any direction other than what was best for me / my needs. I feel it’s rare now a days to have a knowledgeable employee looking out for my best interest but truly believe that Brad provided that for me in my car buying experience. The dealership itself is welcoming on every level and in every dept from the moment I walked in being greeted, through the financing process, and even the folks I met in the service dept. When my husband is ready for his new car there’s no doubt where we’ll be heading and who we’ll be asking to assist us in the process! More
by jessicanicholas
Employees Worked With
Brad Flak
October 16, 2022
Stopped in to pick up a company car. Gil and Jackson were extremely helpful and professional.. Gil and Jackson were extremely helpful and professional.. More
by Sue T
