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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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October 14, 2022
Kevin was very helpful and went above and beyond to try and help me get the vehicle I really wanted! So was Kenny! and help me get the vehicle I really wanted! So was Kenny! More
by ASchalk87
October 13, 2022
Very accommodating and friendly with stellar service. I worked with Brad Flak and he helped me get a great vehicle and took the time to deliver all the facts in a very informative way and left no detail I worked with Brad Flak and he helped me get a great vehicle and took the time to deliver all the facts in a very informative way and left no detail out. He left me feeling like I had a great experience. I will for sure come back and work with him in the future. More
by rosalindmann23
Employees Worked With
Brad Flak
October 13, 2022
We were very impressed with the dealership, it was very clean and the staff was very professional. It was very obvious that all the vehicles were well maintained and serviced. With that being said we would clean and the staff was very professional. It was very obvious that all the vehicles were well maintained and serviced. With that being said we would like to thank Brad Flak for doing such a wonderful job. He was beyond professional, very knowledgeable and also very courteous. He gave us an experience that would keep us coming back and working with him in the future. We would highly recommend him to our family and friends that are in need of a new vehicle as well as the dealership. Great atmosphere and wonderful service. More
by MeganMaes
Employees Worked With
Brad Flak
October 13, 2022
Ericka did a great job helping my son purchase his first vehicle and make him feel really comfortable. Customer service was the best I’ve received at any dealership and when I’m ready to upgrade i know wher vehicle and make him feel really comfortable. Customer service was the best I’ve received at any dealership and when I’m ready to upgrade i know where I’m coming!!! More
by saulschmidt
Employees Worked With
Ericka
