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Toyota of Brookfield
Brookfield, WI
2,817 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,817 reviews
October 05, 2022
Great customer service. Would definitely buy here again if I ever so find myself needing another vehicle! Would definitely buy here again if I ever so find myself needing another vehicle! More
by LPX
Employees Worked With
October 04, 2022
I received the most amazing customer service when working with Kevin Rhiel. He was kind and calm and very knowledgeable about the process and all of the offerings available and was able to connect me with my with Kevin Rhiel. He was kind and calm and very knowledgeable about the process and all of the offerings available and was able to connect me with my new favorite car More
by StaceyHaas
October 03, 2022
We had a 2014 tundra that we traded in for a 2022 tundra, sales person was very knowledgeable about the Tundra with all the technology, answered all questions and was very professional. Sales person Brad F, sales person was very knowledgeable about the Tundra with all the technology, answered all questions and was very professional. Sales person Brad F, was very helpful really went the EXTRA mile to help us out. More
by drparent
October 03, 2022
My husband and i purchased a new 2022 tundra. Our sales person Brad F. was very helpful and knowledgeable. Thanks Brad! Our sales person Brad F. was very helpful and knowledgeable. Thanks Brad! More
by drparent
October 01, 2022
She was Awsome, who would hv thought a dealership could be a good Experience Thanks Chelsea be a good Experience Thanks Chelsea More
by SHAWNA
Employees Worked With
October 01, 2022
Ericka did amazing helping me find and get into my RAV4 i absolutely love the vehicle. The follow up call is what won me over how nice i love this dealership absolutely love the vehicle. The follow up call is what won me over how nice i love this dealership More
by Brayy Garcia
Employees Worked With
Ericka
October 01, 2022
Nicholas Terranova was very easy to work with when purchasing a new vehicle. He was very helpful and knowledgeable about the vehicle we were interested in. He made the process for very smoothly and ke purchasing a new vehicle. He was very helpful and knowledgeable about the vehicle we were interested in. He made the process for very smoothly and kept us up to date on when we would get the vehicle. He continues to check in if we have any questions on it. I would recommend working with him. More
by kekrekling
Employees Worked With
October 01, 2022
Great experience with Nick (Terranova) buying a Camry! We were in and out in no time -- well, not actually no time, but no time in dealership terms! Thanks Nick! We were in and out in no time -- well, not actually no time, but no time in dealership terms! Thanks Nick! More
by steph
