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Toyota of Brookfield
Brookfield, WI
2,816 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,816 reviews
September 28, 2022
Nick from Toyota at Brookfield was very friendly, kind and efficient in helping us complete the buyout of our leased RAV4. We were very pleased with the whole process. and efficient in helping us complete the buyout of our leased RAV4. We were very pleased with the whole process. More
by beersk4
Employees Worked With
September 28, 2022
Very kind staff. Tony was exceptionally helpful in the service department. He texted me when my car was completed and even help me get set up for a few things my ca Tony was exceptionally helpful in the service department. He texted me when my car was completed and even help me get set up for a few things my car was due for. More
by B. Marie
Employees Worked With
September 28, 2022
Dan Erickson did an excellent job of taking care of my vehicle repair and kept me informed the whole time. vehicle repair and kept me informed the whole time. More
by Dkhoefs
Employees Worked With
September 28, 2022
Very professional and courteous and the response was quick. The work was explained and my service contract was looked into and I was delighted quick. The work was explained and my service contract was looked into and I was delighted More
by Curtisrbower
Employees Worked With
September 25, 2022
Kevin Rhiel my salesman did a really nice job. I came in for a Toyota Tacoma that I saw on cars.com. Kevin answered all my questions and was very responsive throughout the whole process. He worked I came in for a Toyota Tacoma that I saw on cars.com. Kevin answered all my questions and was very responsive throughout the whole process. He worked hard to earn my business. Even after the sale he immediately returned my phone calls and texts. I really love my new truck! More
by egermershausen
Employees Worked With
Kevin Rhiel
September 24, 2022
Devon was a pleasure to work with & was most helpful in answering all our ?’s! Rated 5 answering all our ?’s! Rated 5 More
by theschwermanS of brookfield
Employees Worked With
September 24, 2022
Sales person don't give options to pre order what type of cars we what to order. Look like he don't have a desk of his own and needed to have a team to pick and build the car we want. He need more training. cars we what to order. Look like he don't have a desk of his own and needed to have a team to pick and build the car we want. He need more training. We just walk out from the sale man that don't had a knowledge about his research. More
by Nobodyelse715
Employees Worked With
David Perez
September 24, 2022
Very knowledgeable of their inventory to match with the customers needs. Also very courteous towards their guests. customers needs. Also very courteous towards their guests. More
by donald.c.kirschbaum
Employees Worked With
September 23, 2022
Recently worked with Jackson Mueller on a couple new cars. Did an awesome job answering all of my questions and going through all the features on the different vehicles. cars. Did an awesome job answering all of my questions and going through all the features on the different vehicles. More
by JessO
