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Toyota of Brookfield
Brookfield, WI
2,816 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,816 reviews
September 20, 2022
As always Jon Peters was courteous and helpful and recognizes you on sight. He attends to you quickly, gets back to you in the timeframe he tells you, gets the service completed in the time he tells recognizes you on sight. He attends to you quickly, gets back to you in the timeframe he tells you, gets the service completed in the time he tells you and is always humorous and interested in making you fully satisfied. He won’t push repairs or replacements unless he feels they are warranted and understands the dollar cost for the services. As a female who has often been given the run around, I find Jon so refreshing. He is truly the first auto repair rep I trust. I have taken an issue to him in a number of occasions thinking I would need a costly repair inky to have Jon “fix” it…no charge! He is a great service rep and an invaluable employee of Brookfield Toyota! I will continue to patron T of B as long as Jon Peters is there! More
by dkrjams
Employees Worked With
September 20, 2022
I completely love the genuine vibe the determination I didn’t know what car I wanted but thanks to Bonnie Stone I got the perfect car it fits me it drive’s beautiful thank you Bonnie! didn’t know what car I wanted but thanks to Bonnie Stone I got the perfect car it fits me it drive’s beautiful thank you Bonnie! More
by Aaliyah
Employees Worked With
Bonnie Stone
September 20, 2022
Never had any issues with service dept here. They do a good job keeping you informed of projected completion time, unexpected issues, etc. They do a good job keeping you informed of projected completion time, unexpected issues, etc. More
by Stairclimber
Employees Worked With
September 20, 2022
I made an appointment for only an oil change. We had to wait 2.5 hours for this to be completed. We had to wait 2.5 hours for this to be completed. More
by jhunholz1
Employees Worked With
September 19, 2022
Mike and the boys got my car done quick with no issues. Fair and honest pricing and feedback 10/10 Fair and honest pricing and feedback 10/10 More
by joeyverhaagh
Employees Worked With
September 18, 2022
Ericka was phenomenal! She was so patient and understanding, while I was deciding whether to purchase my new vehicle. She is so down to earth and very understanding. Would She was so patient and understanding, while I was deciding whether to purchase my new vehicle. She is so down to earth and very understanding. Would absolutely recommend, and very grateful for my experience! More
by McKenna.black14
September 17, 2022
Great customer service by Devon, he answered all of our questions about the new mini van we booked. Much appreciate you brother will do business again this will be our second new vehicle purchased here. Gr questions about the new mini van we booked. Much appreciate you brother will do business again this will be our second new vehicle purchased here. Great service team also More
by Parkleron20
Employees Worked With
Devon
