Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,815 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,815 reviews
September 17, 2022
Everyone knows taking your car in for a maintenance check is such a hassle, but I’ve always had good experiences at this location. I worked with josh and he’s by far one of my favorites. He’s seems very know is such a hassle, but I’ve always had good experiences at this location. I worked with josh and he’s by far one of my favorites. He’s seems very knowledgeable and I like how he texts you and keeps you up to date on your car while you wait. Would def love to have him again next time I go. More
by MindyY
Employees Worked With
September 17, 2022
Service Advisor, John Peters, took good care of our vehicle today!! We appreciated his knowledge and experience and his attention to detail and caring attitude. He answered all of our questions and add vehicle today!! We appreciated his knowledge and experience and his attention to detail and caring attitude. He answered all of our questions and addressed all of our concerns. John allowed us to drop our vehicle off on a Saturday morning and they were able to complete the Brake Service in the afternoon. We also very much appreciated John's communication with us regarding the progress of this service. More
by LFrea
Employees Worked With
September 17, 2022
Professional, very helpful and very nice. Fully explained the works and finished the work on time. Fully explained the works and finished the work on time. More
by rickys1388
Employees Worked With
September 16, 2022
Thank you Ericka for helping us. You were very knowledgeable of the vehicles and the accessories. You were very friendly and we enjoyed working with you. You were very knowledgeable of the vehicles and the accessories. You were very friendly and we enjoyed working with you. More
by Terry
Employees Worked With
Ericka Cosey
September 16, 2022
I personally think that the Napleton dealerships are the best in the country. both your sales department and service departments are great. I just had my Tacoma in for service which was handled by Cal. It’s best in the country. both your sales department and service departments are great. I just had my Tacoma in for service which was handled by Cal. It’s your people like Cal that keep me coming back. More
by Fonedoctor
Employees Worked With
September 16, 2022
Chelsea has been amazing through this process. So patient and made sure I got exactly what I was looking for plus more. I will absolutely continue my business here in the future! So patient and made sure I got exactly what I was looking for plus more. I will absolutely continue my business here in the future! More
by LETASIAR
Employees Worked With
September 16, 2022
This is my preferred dealership. The staff is great. I usually work with Bonnie who always does well taking care of me and my referrals. The staff is great. I usually work with Bonnie who always does well taking care of me and my referrals. More
by James T
Employees Worked With
Bonnie
September 16, 2022
The dealership was kind of far from where I live but it was worth the drive. Bonnie did an amazing job going over the features and benefits of my new purchase and it was well appreciated. was worth the drive. Bonnie did an amazing job going over the features and benefits of my new purchase and it was well appreciated. More
by Hazel B
Employees Worked With
Bonnie
