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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
September 08, 2022
Toyota of Brookfield made my car purchase a smooth and enjoyable experience. I worked with Ericka and she was fantastic. She was professional, personable, and made me feel good about the process. enjoyable experience. I worked with Ericka and she was fantastic. She was professional, personable, and made me feel good about the process. More
by Lindsay.Swalve
Employees Worked With
Ericka
September 08, 2022
First off coming in and connecting with a woman was the first great start of my experience with this dealership. But Ericka really exceeded my expectations, not only was her customer service phenomenal. He first great start of my experience with this dealership. But Ericka really exceeded my expectations, not only was her customer service phenomenal. Her aura in itself was something so refreshing and genuine. I have found my lifetime sales lady!! More
by Emily Steph
Employees Worked With
Ericka
September 08, 2022
Brad was wonderful giving me the information and advocating with what made me comfortable enough to make a purchase and was understanding in my need to think things over. advocating with what made me comfortable enough to make a purchase and was understanding in my need to think things over. More
by hmarie2212
September 08, 2022
I love working with Kevin. He’s very honest, follow ups on a regular basis and answers all your questions honestly. He’s never been that pushy salesman trying to make a sale. He’s very honest, follow ups on a regular basis and answers all your questions honestly. He’s never been that pushy salesman trying to make a sale. Kevin is the best car salesman I’ve ever worked with. More
by Tina.collette2
Employees Worked With
Kevin
September 08, 2022
Working with Kevin was a breeze! Always consistent, communicative and friendly! Never pushy and always working hard to help his customers. Always consistent, communicative and friendly! Never pushy and always working hard to help his customers. More
by gamerguy431
Employees Worked With
Kevin Rhiel
September 08, 2022
Chelsea was a great help definitely knowledgeable on what was going on . Will be coming back to buy a car for sure from her . was going on . Will be coming back to buy a car for sure from her . More
by TaylorR
Employees Worked With
