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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
September 03, 2022
As casual buyers, Erica was exceptional. Very professional, patient, and kind to our son with special needs. Zach was great, too. We love our new car! Very professional, patient, and kind to our son with special needs. Zach was great, too. We love our new car! More
by Genevacheese
September 03, 2022
Service was excellent and the staff was very kind and explain all the details of what they did. explain all the details of what they did. More
by Leemudro2005
Employees Worked With
September 02, 2022
This is the best experience I have had buying a car. The whole staff is excellent. I highly recommend Toyota of Brookfield. The whole staff is excellent. I highly recommend Toyota of Brookfield. More
by shark013443
August 31, 2022
The dealer tried to force unnecessary add-ons and a "market adjustment" fee of 10% that made a 50k car into a 70k car. We declined and two other dealerships in the area offered us the exact same car at "market adjustment" fee of 10% that made a 50k car into a 70k car. We declined and two other dealerships in the area offered us the exact same car at the 50k MSRP. On the plus side, Riley, the associate who helped us, was very friendly and knowledgeable when showing us all of our different options. More
by Ams
Employees Worked With
Riley
August 31, 2022
We worked with Ericka and Chris at Toyota of Brookfield. Ericka was extremely helpful, stayed in contact with us, so kind and happy! She made the process of purchasing a new vehicle as easy and smooth as po Ericka was extremely helpful, stayed in contact with us, so kind and happy! She made the process of purchasing a new vehicle as easy and smooth as possible. Ericka made sure everything was taken care of and ready to go. Chris was great, easy going, great to talk to and explained everything. Thank you, Ericka and Chris for all your help. We are so happy with our new 4runner and will definitely be back in the future. More
by Lauren
August 31, 2022
Tony and cashier were friendly. Service was done in a timely manner and my car was washed. Toyota of Brookfield always does things to the highest quality. Service was done in a timely manner and my car was washed. Toyota of Brookfield always does things to the highest quality. More
by Emma Lilly
Employees Worked With
August 31, 2022
Tire rotation service took 35 mins. While I was waiting I enjoyed a nice morning coffee and Tony texted me when my car was ready. I scheduled my next oil change with him and had a goo While I was waiting I enjoyed a nice morning coffee and Tony texted me when my car was ready. I scheduled my next oil change with him and had a good experience. More
by mike
Employees Worked With
