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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 31, 2022
Pleased with my experience in the service department. Tony was professional and helpful. 5 stars from me Tony was professional and helpful. 5 stars from me More
by John Sr.
Employees Worked With
August 30, 2022
Great place to get an oil change and other things for your car. Tony makes things easy and they are right on time for appointments. your car. Tony makes things easy and they are right on time for appointments. More
by Destiny K
Employees Worked With
August 29, 2022
Brad Flak did a wonderful job making my wife and I feel comfortable. He was very approachable and personable. We appreciate his patience and him taking the time to go through the whole vehicle with us. I'l comfortable. He was very approachable and personable. We appreciate his patience and him taking the time to go through the whole vehicle with us. I'll be coming here again for my next car. More
by Julio and Courtney
August 28, 2022
Devon was knowledgeable and patient with me. He made me feel very comfortable and I didnt feel like I was being prayed upon or pressures to by a car I didnt want to. I will definitely be going b He made me feel very comfortable and I didnt feel like I was being prayed upon or pressures to by a car I didnt want to. I will definitely be going back to make another purchase from him in the future. More
by 3dunn278
Employees Worked With
Devon Thomas
August 27, 2022
Stay away! They will promised a great price on a car I was selling, they called, texted and emailed me. When I finally drove 45 minutes to get there they offere They will promised a great price on a car I was selling, they called, texted and emailed me. When I finally drove 45 minutes to get there they offered the WORST price in town. If you are selling, got Wilde or Darrow. I am not happy at all. More
by chefpeople
Employees Worked With
August 26, 2022
Everyone was very helpful to me. I admire everyone's honesty, I like that I can just stop in and get answers any questions I may want answered. I admire everyone's honesty, I like that I can just stop in and get answers any questions I may want answered. More
by Bonniejohnson51348
August 26, 2022
John, service advisor, provides excellent customer service and work progress updates. Highly recommend! Even an employee who moves the vehicles when you are walking into meet with the service advisor service and work progress updates. Highly recommend! Even an employee who moves the vehicles when you are walking into meet with the service advisor said you picked a good one! I agreed. More
by Deb
Employees Worked With
August 26, 2022
Love Toyota Brookfield! Tony and everyone else there treats customers with respect and friendliness. Great place! Tony and everyone else there treats customers with respect and friendliness. Great place! More
by Conrad
Employees Worked With
August 25, 2022
Took my car in for it’s 10,000 mile oil change and tire rotation. Colton took care of the details for me and explained everything that was done to my car. He pointed out each line item and went over each o rotation. Colton took care of the details for me and explained everything that was done to my car. He pointed out each line item and went over each one. He was courteous, thorough, and conscientious. I appreciated he’s fantastic customer service! More
by dgaeding
Employees Worked With
