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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 20, 2022
This review isn't for the dealership, it's for my sales associate, Devon. I went in undecided about my choice to upgrade to a larger vehicle. I was greeted by a gentleman named Devon who explained he was associate, Devon. I went in undecided about my choice to upgrade to a larger vehicle. I was greeted by a gentleman named Devon who explained he was still in training but eager to help me. He showed me many options and answered questions with help from his 'trainers' who were much less friendly and very pushy, which made me uncomfortable. I decided to weigh my options based on this. When I decide the perfect vehicle for me, if I go back, I will ask for Devon and Devon only. Perhaps the trainee can train the trainers on how to properly assist customers. Devon was amazing and patient, I cannot say the same for the other sales people. More
by lspakowski
Employees Worked With
Devon Thomas
August 19, 2022
Suni did a great job in helping us search for a car and walking us through the hiring process. He was super helpful and we’re more than satisfied with his customer service skills. walking us through the hiring process. He was super helpful and we’re more than satisfied with his customer service skills. More
by Mili--31
Employees Worked With
Suni Kumar
August 18, 2022
What a fantastic experience I had, me and my family will never go to anyone else but Chelsea. She’s Extremely kind and goes above and beyond. Thank you Chelsea. never go to anyone else but Chelsea. She’s Extremely kind and goes above and beyond. Thank you Chelsea. More
by Jr0887750
Employees Worked With
August 17, 2022
Service was easy to schedule and was done in a timely matter. John Peters was easy going and a pleasure to work with. matter. John Peters was easy going and a pleasure to work with. More
by Nate
Employees Worked With
August 17, 2022
Bought a RAV4 today. I was guided through the process by an awesome salesman, Nick Terranova! I was guided through the process by an awesome salesman, Nick Terranova! More
by Joanne
Employees Worked With
