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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 17, 2022
Nick greates us at the door and asked what we were looking for. He listened and very quickly got in into a new RAV4. He was polite and curtious. Nick made the whole experience a pleasure. looking for. He listened and very quickly got in into a new RAV4. He was polite and curtious. Nick made the whole experience a pleasure. More
by keith@treus.us
Employees Worked With
August 17, 2022
Ericka helped with a truck and informed me on everything the market is high right now but so is everything else. I respect her and the delership as they have families to care for as well i will purchase whe the market is high right now but so is everything else. I respect her and the delership as they have families to care for as well i will purchase when it comes in More
by olivechrisrtopher
Employees Worked With
Ericka, Cosey
August 17, 2022
Ericka helped me out a lot i unfortunately am not in the best position on my end to get out of my car but when I am i will be back She kept on top of information for me and i appreciate her best position on my end to get out of my car but when I am i will be back She kept on top of information for me and i appreciate her More
by Paris Wells
Employees Worked With
Ericka
August 17, 2022
Intake person Daniel Erickson was friendly thorough and precise. Service work was completed on time. My only irritation was the service technician did not reset the service message nor put on the windshie precise. Service work was completed on time. My only irritation was the service technician did not reset the service message nor put on the windshield sticker. I find the sticker helpful and I cannot not figure out how to reset the message. This impinges on my time. But other than that it was a good experience More
by sm
Employees Worked With
August 16, 2022
DanuEruckson did a good job to let me to know what the problem was with my car and asked me if I want them to proceed and I gave them permission. problem was with my car and asked me if I want them to proceed and I gave them permission. More
by ajpk55
Employees Worked With
Daniel Erickson
August 16, 2022
I was looking to sell my vehicle & they couldn’t give me the price I wanted so I didn’t sell to them, however. the sales associate Devon was very courteous & respectful of my time. the price I wanted so I didn’t sell to them, however. the sales associate Devon was very courteous & respectful of my time. More
by Momof4kids
Employees Worked With
Devon
August 16, 2022
Travelled 3 hours to get a new 2022 toyota Tacoma from here. Very friendly staff, had an appointment to go look at the vehicle and and it was already washed and ready before I arrived! here. Very friendly staff, had an appointment to go look at the vehicle and and it was already washed and ready before I arrived! More
by Eddie51799
Employees Worked With
August 15, 2022
Great experience overall! Nick answered every question we had and more. Would recommend working with him! Nick answered every question we had and more. Would recommend working with him! More
by nathan.herbst21
Employees Worked With
August 13, 2022
Great facility. Dan Rogers always gives great customer service! Honest, respectful, and courteous. Finally found someone I can really trust. Dan Rogers always gives great customer service! Honest, respectful, and courteous. Finally found someone I can really trust. More
by Clstms68
Employees Worked With
