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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 13, 2022
Dealership was friendly not pushy. Staff was very knowledgeable on all aspects of there vehicles. Support staff was great. Sales person was courteous and made the car shopping enjoya Staff was very knowledgeable on all aspects of there vehicles. Support staff was great. Sales person was courteous and made the car shopping enjoyable. More
by bobatwindpudding
Employees Worked With
David Perez
August 11, 2022
Facility was clean, Greeted promptly, friendly employees, Dan Rodgers was very helpful and polite. Quick response to all my questions employees, Dan Rodgers was very helpful and polite. Quick response to all my questions More
by ajstiyer69
Employees Worked With
August 11, 2022
I have been working with Kevin for a Sienna order since the beginning of the year. He has been very helpful with giving me regular touch base calls with updates during the shortage, I really appreciate it. the beginning of the year. He has been very helpful with giving me regular touch base calls with updates during the shortage, I really appreciate it. More
by Corine M
Employees Worked With
Kevin Rhiel
August 11, 2022
After spending an hour driving two vehicles and settling on one that I was interested in, they brought me their financial work-up (with prices and taxes) for the vehicles. They added on over $2,000 for unde on one that I was interested in, they brought me their financial work-up (with prices and taxes) for the vehicles. They added on over $2,000 for undercoating and anti-microbial spraying of the seats! It was insulting and just a scammy way to pad their profits. I left without buying from them. Three days later I bought an even nicer used Highlander from a nearby Lexus dealership. For a better price too! More
by cwill6266
Employees Worked With
August 11, 2022
Thank you to Ericka for making me feel so comfortable through such a stressful process. Make sure you ask for her when you go in your process will be nothing like you’ve ever experienced! Because it was through such a stressful process. Make sure you ask for her when you go in your process will be nothing like you’ve ever experienced! Because it was for me More
by Ayanna M
Employees Worked With
Ericka C
August 11, 2022
When purchasing a car you want someone who is going to cut to the chase in a respectable way while being as transparent as possible. I received just that from Ericka at Brookfield Toyota I really apprecia cut to the chase in a respectable way while being as transparent as possible. I received just that from Ericka at Brookfield Toyota I really appreciated the service we received from her. She was funny, personable, she engaged with my children and the experience couldn’t have been any better. I promised i would leave her a few words but it was really my pleasure. I hope this finds her managers and she can receive acknowledgement. More
by Sonya M
Employees Worked With
Ericka
