Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,812 reviews
July 15, 2022
Chelsea Johnson is an absolute delight. Her bubbly personality and wit kept us entertained while waiting for finance to deliberate a deal. Kenny Goodwin was another Chicago native with Her bubbly personality and wit kept us entertained while waiting for finance to deliberate a deal. Kenny Goodwin was another Chicago native with a Cubs tattoo to prove it. I believe he is the Used Sales Manager. Good dude overall. Down to Earth. Bonnie had the most bitchin’ nails we’d seen. Bright lime green. Rumor is, you can see them from space. The point of this review is that the dealership employs great people. They might not have been able to get a deal done for us, but it doesn’t mean they won’t in the future. Thanks for making us feel like family. More
by wmciv
July 14, 2022
In for service on my Highlander. Was greeted by Mike Schultz who also synced my new phone to my car app Map that I had been struggling with. He was clear on cost of work done & the t Was greeted by Mike Schultz who also synced my new phone to my car app Map that I had been struggling with. He was clear on cost of work done & the timing was right on! Very pleased & highly recommend him! More
by Hgunders
Employees Worked With
July 13, 2022
Ericka was very helpful and explained the entire car-selling process to me. I had a vehicle I wanted to sell, she promptly reached out to me and offered to have their appraiser look at it and provid car-selling process to me. I had a vehicle I wanted to sell, she promptly reached out to me and offered to have their appraiser look at it and provide a written offer. Upon arrival she introduced herself and described the appraisal process thoroughly and asked if I had any questions. I was satisfied with the entire process and it didn't take as long as I expected which was nice. The appraiser made an offer for my vehicle which was satisfactory to me, I accepted and she went over the transaction paperwork and answered my questions. No complaints or concerns about Ericka or the overall process. More
by CV
Employees Worked With
Erica Cosey
July 12, 2022
I was very impressed with the absence of the usual high pressure tactics. Ericka was very patient and just an all around amazing sales representative. pressure tactics. Ericka was very patient and just an all around amazing sales representative. More
by Lisa
Employees Worked With
Ericka
July 11, 2022
Nick Terranova was extremely helpful in helping my daughter pick the perfect car, fitting her price range as well! daughter pick the perfect car, fitting her price range as well! More
by Mckenna121779
Employees Worked With
July 11, 2022
Very nice and attentive, felt I could trust they would do the best they could for me. the best they could for me. More
by Berrye412
Employees Worked With
July 11, 2022
Worked with Jacob on trading in my cars and he was great to work with. Very knowledgeable and helpful to work with. Very knowledgeable and helpful More
by Asd08299
Employees Worked With
July 09, 2022
Nick Terrnova was very helpful! He spent a lot of time with us to answer questions, was thorough and knowledgeable. He was prompt with follow up. We will keep coming back and He spent a lot of time with us to answer questions, was thorough and knowledgeable. He was prompt with follow up. We will keep coming back and can’t wait to be in our new RAV 4! More
by Jennyheckman67
Employees Worked With
July 08, 2022
Ericka C is Ah-MAZING! !! I have been contemplating on trading in my car because I have a family of 7. She listened to all of my concerns and questions and even asked about !! I have been contemplating on trading in my car because I have a family of 7. She listened to all of my concerns and questions and even asked about my color of choice(most ppl Ive been too don’t do that) and quoted me on what I could be expecting. Her energy was great but very professional and I’m going to send everyone to her! More
by Keekee
Employees Worked With
Ericka Cosey
