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Toyota of Brookfield
Brookfield, WI
2,825 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,825 reviews
July 06, 2022
Such a phenomenal experience today! My salesman, Nick, was incredibly helpful and so down to earth. I told him how much I appreciated his honesty and openness for all of the salesmen I My salesman, Nick, was incredibly helpful and so down to earth. I told him how much I appreciated his honesty and openness for all of the salesmen I have dealt with in the past were very pushy and would lie to tell a car story similar to yours in hopes to “relate” to you for a point towards getting you to buy a car. Nick did none of that. He made me feel calm in my most anxious time of finding the right new car, answered my 12,000 questions on each one I looked at. He stayed positive and patient the entire time! A once in a lifetime opportunity when buying a new car, thank you Nick for kindness and hospitality! I highly recommend him! -Adrianna M More
by adrianna.m
July 06, 2022
Each and every scheduled oil and tire rotation visit has been flawless and always on schedule.My visit on 7/5/2022 With Michael Schultz was more of the same. He communicated back and forth with me on a very been flawless and always on schedule.My visit on 7/5/2022 With Michael Schultz was more of the same. He communicated back and forth with me on a very timely basis to keep the process on schedule. It feels like McDonald's to me as I have had steady and true quality with every visit. Keep up the great work!!! More
by Szibell2
July 03, 2022
Nick was very professional! He knew I have had some very poor experience. He went up and above his job to help with my needs. Would recommend you try him out. Was Great!!! He knew I have had some very poor experience. He went up and above his job to help with my needs. Would recommend you try him out. Was Great!!! More
by Cindy
Employees Worked With
July 02, 2022
We got two Toyotas through this dealership. Look forward to getting our next vehicle. Last time we were there we worked with Nick T. He went above and beyond. Look forward to getting our next vehicle. Last time we were there we worked with Nick T. He went above and beyond. More
by Ben
Employees Worked With
June 30, 2022
Took my vehicle in to get service at Toyota of Brookfield and the process was great. Maintenance took about 45 mins and Tony very kindly went over what was recommended for my vehicle based on mileage and th and the process was great. Maintenance took about 45 mins and Tony very kindly went over what was recommended for my vehicle based on mileage and the inspection they did. Already scheduled my next visit with Tony. 5 out of 5 stars! More
by Emma Lilly
Employees Worked With
June 28, 2022
I took my 2022 Rav 4 to Toyota of Brookfield for my first service at 4,700 miles. They did a great job & took the time to explain some safety features having to do with the cruise control & the on board rada service at 4,700 miles. They did a great job & took the time to explain some safety features having to do with the cruise control & the on board radar system. Nice job! More
by Printguy56
Employees Worked With
June 28, 2022
Wonderful service, exceeded my expectations! I took my 2021 Toyota Avalon for routine maintenance, notice an issues with the sidewalls of the tires. She was quick to handle all the warranty pa I took my 2021 Toyota Avalon for routine maintenance, notice an issues with the sidewalls of the tires. She was quick to handle all the warranty paperwork, and just like that I was back on the road. Highly recommended, I would not trust my car to anyone else! Great work Bella! More
by stucker
Employees Worked With
Bella Mulosmani
