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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
June 25, 2022
Incredible customer service and attention to detail! Mike Schultz was incredibly helpful with all of my service needs for my car! Mike Schultz was incredibly helpful with all of my service needs for my car! More
by Rachel K
Employees Worked With
June 25, 2022
Jake and the entire team were so easy and wonderful to work with. Great dealership and staff! work with. Great dealership and staff! More
by Katelynmwinski
Employees Worked With
June 24, 2022
Great customer service. Luis was a pleasure to work with. He was very knowledgeable , answered all my questions and took care of my needs without wasting my time. That I app Luis was a pleasure to work with. He was very knowledgeable , answered all my questions and took care of my needs without wasting my time. That I appreciate!!! More
by SPAZMAN77
Employees Worked With
June 24, 2022
Toyota of Brookfield is a great place to get your service done on your vehicle. Both my wife and I have gone here several times never having an issue and newly started working with Tony whom is always pleasa done on your vehicle. Both my wife and I have gone here several times never having an issue and newly started working with Tony whom is always pleasant! More
by B. Marie
Employees Worked With
June 23, 2022
Riley was great help getting us a vehicle, make sure when you have the chance to ask for him! Came back because we had questions on the RAV4 and Riley was more than happy to show us! you have the chance to ask for him! Came back because we had questions on the RAV4 and Riley was more than happy to show us! More
by dwyernate4
Employees Worked With
Riley Sullivan
June 23, 2022
Ask for Ericka Cosey she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff. More
by Reggie Peoples
Employees Worked With
Ericka Cosey
June 23, 2022
Bonnie is amazing I bought a car for my son and he absolutely loves it! Great manner amazing detailing she made sure I knew everything I needed thank you again! absolutely loves it! Great manner amazing detailing she made sure I knew everything I needed thank you again! More
by Janasia
Employees Worked With
Bonnie
