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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
June 22, 2022
Ericka Cosey was such a great help. She helped me get my brand new Toyota and I’m so in love with it. I recommended her to all my family and friends! She helped me get my brand new Toyota and I’m so in love with it. I recommended her to all my family and friends! More
by Trice
Employees Worked With
Ericka Cosey
June 22, 2022
The service center is great. I always have gotten quick, knowledgeable, and friendly service from Tony and other staff about my vehicles condition. I always have gotten quick, knowledgeable, and friendly service from Tony and other staff about my vehicles condition. More
by John
Employees Worked With
June 17, 2022
Luis was amazing at helping me find my new car. I am so happy with my new vehicle. I highly recommend going to Luis if you are considering a new or used car. I am so happy with my new vehicle. I highly recommend going to Luis if you are considering a new or used car. More
by miladi.london
Employees Worked With
Michael Curtis
June 17, 2022
I didnt want to come in a purchase a vehicle by myself due to the rumors of how dealers take advantage of women. Marcus made me feel extremely comfortable no pressure at all, haven't decided what I want y due to the rumors of how dealers take advantage of women. Marcus made me feel extremely comfortable no pressure at all, haven't decided what I want yet for a new vehicle but I know who i will get it from. More
by TailorTaylor
Employees Worked With
Marcus Love
June 17, 2022
Great dealership. I’m buying my third car from this dealership. I have known Luis Ferrer for over 12 years. He has been a great friend and has got me great/fair deals I’m buying my third car from this dealership. I have known Luis Ferrer for over 12 years. He has been a great friend and has got me great/fair deals. He also follows through after the sale and makes sure we are having a wonderful experience with our cars. More
by swami nadarajan
Employees Worked With
June 17, 2022
Nice dealership. We have bought 3 cars from here in the last 15 years with the help of the dealer Luis Ferrer. The experience of sales had been great and Luis takes g We have bought 3 cars from here in the last 15 years with the help of the dealer Luis Ferrer. The experience of sales had been great and Luis takes great care of us. Strongly recommend the dealer and dealership. More
by Sri
Employees Worked With
June 15, 2022
I have been a customer for over 30 years at Safro, now Napleton Toyota. The product is excellent, sales force knowledgeable, service courteous and efficient. All proven qualities consistent over all my Napleton Toyota. The product is excellent, sales force knowledgeable, service courteous and efficient. All proven qualities consistent over all my years in dealing with this dealership. More
by Danielschmidt1949
