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Toyota of Brookfield

Brookfield, WI

4.9
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,813 reviews

June 17, 2022

Nice dealership. We have bought 3 cars from here in the last 15 years with the help of the dealer Luis Ferrer. The experience of sales had been great and Luis takes g More

by Sri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Toyota of Brookfield responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 15, 2022

I have been a customer for over 30 years at Safro, now Napleton Toyota. The product is excellent, sales force knowledgeable, service courteous and efficient. All proven qualities consistent over all my More

by Danielschmidt1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Dukeit
Jun 16, 2022 -

Toyota of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jun 16, 2022 -

Danielschmidt1949 responded

Established in 1967 as the first Toyota dealership in the metro Milwaukee area, Jack Safro Toyota enjoyed an outstanding reputation for offering an excellent product that the employees and ownership took pride in selling and servicing. Napleton in less than a decade has proven worthy to lay claim to that legacy. The Napleton's reputation in this regard is well deserved. Of course, this standing results from the quality of the product it sells, but, most importantly, for the choices it makes in choosing the people who who work there under the Napleton name.

June 14, 2022

Luis Ferrer was a joy to work with. Very personable and very comfortable with selling cars. Honest and professional. Thanks a lot Luis! More

by Kellyscottwi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 13, 2022

Just picked up my new car on Saturday, super excited! Brad Flak and his team were very helpful and answered all of my questions. It was a smooth and pleasant experience, especially in the current market. More

by sonyablade86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Flak
Jun 14, 2022 -

Toyota of Brookfield responded

Hi, we appreciate you choosing Toyota of Brookfield! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 13, 2022

Nick, Outstanding performance! Thank you, for taking the time to work with me and my husband. NICK, Chelsea and Natalia everyone on the team was amazing thank you again! More

by Charlotte Lewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalia Kishner
Jun 13, 2022 -

Charlotte Lewis responded

Charlotte Lew Nick, Outstanding performance! Thank you, for taking the time to work with me and my husband. NICK, Chelsea and Natalia everyone on the team was amazing thank you again!

June 12, 2022

Nick T helped was very helpful on my journey to buying a car and was able to take care of all my needs and question’s More

by jarod
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Toyota of Brookfield responded

Hi Jarod, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!

June 10, 2022

Went in to get information on a couple cars and suni was very helpful in answering all my questions… More

by Crystal D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suni
Jun 12, 2022 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2022

Marcus was great explained everything properly. Left with no questions will definitely be back in the future More

by TywinLan
Recommend Dealer
Yes
Employees Worked With
Marcus Love
Jun 12, 2022 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2022

The service here was amazing. Luis was knowledgeable and friendly. He wasn't pushy and knows more about cars than any salesman I have ever dealt with. Would definitely recommend More

by Rob S.
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Toyota of Brookfield responded

Hi Rob, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2022

Enjoy this dealership a lot. We’ve bought 2 new Camrys in the last year. Nick T is the best salesman ever. We will be back. More

by Jrtodryk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Toyota of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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