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Toyota of Brookfield
Brookfield, WI
2,827 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,827 reviews
June 04, 2022
I had Kaitlin as my sales person and she was amazing! She helped me pick the perfect car to fit all my needs and she made me feel so important. She answered all my questions and directed me when I was un She helped me pick the perfect car to fit all my needs and she made me feel so important. She answered all my questions and directed me when I was unsure. Thank you for making the car buying experience easier for me!! I definitely recommend this dealership and make sure to ask for Kaitlin!!! More
by Emily M.
Employees Worked With
Kaitlin
June 04, 2022
I would have given a 5, but after repeatedly stating the wrong connect number is being used and they were given the correct contact number, the dealership continues to use the wrong connect number. If they wrong connect number is being used and they were given the correct contact number, the dealership continues to use the wrong connect number. If they could only get this correct. More
by Rjl
Employees Worked With
Erika cosey
June 04, 2022
Ask for Luis Ferrer at the Toyota of Brookfield. He is no nonsense, tells it like it is, and fights for you the costumer. Would 100% recommend him to anyone. He is no nonsense, tells it like it is, and fights for you the costumer. Would 100% recommend him to anyone. More
by hgleverence
Employees Worked With
June 03, 2022
Very clean building and friendly staff. Worked with me on what I wanted to pay per month as well as how long I wanted to finance until we hit both numbers. Worked with me on what I wanted to pay per month as well as how long I wanted to finance until we hit both numbers. More
by R.S.K.
Employees Worked With
Marcus love
June 03, 2022
Brad Flak was a very wonderful salesperson. He got me a deal that I was very comfortable with. Will definitely be back to this dealership for any future purchases. He got me a deal that I was very comfortable with. Will definitely be back to this dealership for any future purchases. More
by Joe-c138
Employees Worked With
Brad Flak
June 03, 2022
Thank you Luis and Chelsea for all your hard work! Luis and Chelsea worked really hard to find a car that fit close to our budget. I can't explain the patience and kindness they exhibited the whole ti Luis and Chelsea worked really hard to find a car that fit close to our budget. I can't explain the patience and kindness they exhibited the whole time my husband and I were there. Since Luis drove hybrid cars over the years he was able to answer all our questions. With dealerships adding a firm 10% upcharge purchasing was extremely upsetting and unfair. We used to be able to barter on cars and now of all times people should be flexible (If there was flexibility we definitely would have been able to buy a slightly better car). I feel like the owners are taking advantage. But Luis and Chelsea did what they could to find alternate vehicles that would meet close to our needs while staying on budget. They gave us options! Unless you talk to them in person, I cannot explain how wonderful, kind, and friendly they were. I didn't know people this fun existed in car sales. Best customer service I have ever had at a car dealership! If it wasn't for them, we wouldn't have bought a car there. They are a major asset to the company. Luis and Chelsea provided a 5 star service. If you ever visit this dealership, I would personally ask for them. More
by leahbeeh
June 02, 2022
Nick did a great job showing me around the 4Runners they have on the lot and the ones coming soon have on the lot and the ones coming soon More
by phil.stokes.jr
June 02, 2022
Riley Sullivan was excellent! This was my first time buying a brand new vehicle and he made the process very simple and quick. I am overjoyed to be in my new 2022 4Runner!!! We wi This was my first time buying a brand new vehicle and he made the process very simple and quick. I am overjoyed to be in my new 2022 4Runner!!! We will no longer be going anywhere else! And our next vehicle will be from Toyota of Brookfield! Thank you all so much :-) More
by Kdaly1008
