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Toyota of Brookfield
Brookfield, WI
2,841 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,841 reviews
May 26, 2022
Nick was very attentive, listened well, and did a great job explaining everything on the car. job explaining everything on the car. More
by William
Employees Worked With
May 25, 2022
KAITLYN ASSISTED ME WHEN I WALKED IN WITHOUT AN APPOINTMENT. WITHOUT HER HELP, I WOULDN'T HAVE PURCHASED MY 2022 TUNDRA PLATINUM THAT SAME DAY. HAPPY ME! THANK YOU KAITLYN! APPOINTMENT. WITHOUT HER HELP, I WOULDN'T HAVE PURCHASED MY 2022 TUNDRA PLATINUM THAT SAME DAY. HAPPY ME! THANK YOU KAITLYN! More
by AsianMama
Employees Worked With
KAITLYN
May 25, 2022
Great quality vehicles and friendly service. Available to answer all questions I had along the way. Available to answer all questions I had along the way. More
by J Eaton
May 24, 2022
Thank you so much Kevin u were awesome on helping me get into my very first Toyota YAY!! into my very first Toyota YAY!! More
by shantrice
May 24, 2022
Mike (service advisor) got my vehicle in and out very quickly. Mike was very personable and friendly. The service techs did a great job! Would highly recommend! quickly. Mike was very personable and friendly. The service techs did a great job! Would highly recommend! More
by Carrie
Employees Worked With
May 23, 2022
The staff is nice their waiting area is fully stocked. It was a pleasant experience being at this dealership. I received great customer service from the guy who help me Luis. He was very accommodating, li It was a pleasant experience being at this dealership. I received great customer service from the guy who help me Luis. He was very accommodating, listened to what I wanted and found a way to make sure I was happy whit my purchase. More
by Amber B
Employees Worked With
May 23, 2022
Very poor service. They didn’t able to provide any quote when I asked. They started checking my car condition without asking my permission. I didn’t tell them to check They didn’t able to provide any quote when I asked. They started checking my car condition without asking my permission. I didn’t tell them to check ViN. Without providing the quote they were forcing to transfer lease to them. This is bad. More
by saikatm1910
Employees Worked With
Ericka
May 23, 2022
I enjoyed my experience with Bonnie Stone in my car buying experience this past weekend, she was knowledgeable and very friendly. I’d definitely recommend here as well as the fella that took care of me buying experience this past weekend, she was knowledgeable and very friendly. I’d definitely recommend here as well as the fella that took care of me thru the paperwork! More
by Tracy
May 23, 2022
Really good customer experience from our product specialist. Most of staff were very pleasant but unfortunately did notice a slight amount squabbling among a couple of the younger which was very un specialist. Most of staff were very pleasant but unfortunately did notice a slight amount squabbling among a couple of the younger which was very unprofessional to do on the sales floor. More
by crazy2bwacky
Employees Worked With
