Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,836 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,836 reviews
May 18, 2022
Overall, great experience. Unfortunately no flexibility on internet posted price but in today's market (May 2022) it isn't easy for the used car buyer. Luis Ferrer was very hel Unfortunately no flexibility on internet posted price but in today's market (May 2022) it isn't easy for the used car buyer. Luis Ferrer was very helpful and professional. Definitely ask for him if you choose to purchase from this dealership. I had to waive the 3 day grace period on the purchase which I thought was odd (you can't test everything during a test drive). I did not feel pressurized to purchase at any time in the buying process. More
by LAREN.TILTMANN
Employees Worked With
May 18, 2022
Very timely and efficient service write up thank you mike Schultz very efficient. Nice people working. Schultz very efficient. Nice people working. More
by Leroyn
Employees Worked With
May 17, 2022
Nick was great to work with and enjoyed working at dealership. We would recommend Nick to anyone looking. dealership. We would recommend Nick to anyone looking. More
by corizweifel
May 17, 2022
My vehicle has a unique problem that only occurs every 1-2 hundred miles and it cannot be properly diagnosed unless it occurs during diagnosis. Other service facilities just want me to drop it off and hop 1-2 hundred miles and it cannot be properly diagnosed unless it occurs during diagnosis. Other service facilities just want me to drop it off and hope it occurs while they have it, which could become costly. After conferring other service experts about the problem, Cal Kittleson advised me to drive my vehicle to their facility the next time the problem occurs so that they can immediately diagnose the problem. More
by gene posca
Employees Worked With
Cal Kittleson
May 17, 2022
Luis Ferrer is terrible! Terribly good! We have bought four cars from Luis. He goes above beyond for us. I am looking at a new 4Runner. We love the dealership, sales, ma Terribly good! We have bought four cars from Luis. He goes above beyond for us. I am looking at a new 4Runner. We love the dealership, sales, managers and service. Ask for Luis, he will take good care of you! More
by charleshaycock
Employees Worked With
Other Employees :
Marylou Valdez, Matt Huff
May 15, 2022
They came and picked car up for me. They called with all questions. Bella was able to get us a maintenance agreement that covered all expenses. Very pleased with everything Bella and th They called with all questions. Bella was able to get us a maintenance agreement that covered all expenses. Very pleased with everything Bella and the dealership did More
by oldoak100
Employees Worked With
Bella
May 15, 2022
My service coordinator, Layla, was an absolute delight to work with. She took me in, without an appointment and had me on my way home within a half an hour, feeling confident that my vehicle would be to work with. She took me in, without an appointment and had me on my way home within a half an hour, feeling confident that my vehicle would be well taken care of. More
by Maryskow
Employees Worked With
Layla
May 14, 2022
I usually shop at Wilde Toyota because it’s closer to my house. I only stopped in for a test drive and was gonna head to Wilde. I was really surprised by how knowledgeable Bonnie was. She was so friendly an house. I only stopped in for a test drive and was gonna head to Wilde. I was really surprised by how knowledgeable Bonnie was. She was so friendly and down to earth before I knew it, I was purchasing a car and it never felt like it. More
by Dominique christ
Employees Worked With
Bonnie
May 14, 2022
Brayan Alanis was really hopeful in finding my car. I went in there with a set mind about exactly what I wanted and he definitely delivered on getting me a newer year of the car I wanted. The staff was I went in there with a set mind about exactly what I wanted and he definitely delivered on getting me a newer year of the car I wanted. The staff was great process and waiting wasn’t bad but overall my experience was worth it for my car. Thank you again for the help. More
by Smithnakia109
Employees Worked With
Brayan Alanis
