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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
May 13, 2022
Luis ferrer he is very nice , helping guy , great consumer , very helpful when out of his way to get the best deal. I would recommend Luis 100 times . I am very happy with the service keep up the goo consumer , very helpful when out of his way to get the best deal. I would recommend Luis 100 times . I am very happy with the service keep up the good job Luis ferrer great guy he need a raise . Thank you everyone especially Luis ferrer More
by dahlia
May 13, 2022
Nick Terrenova is the best sales person Ive ever dealt with (and Ive bought a lot of cars in my lifetime). He is knowledgeable, friendly and knows how to get a deal done, the right way. Kudos! with (and Ive bought a lot of cars in my lifetime). He is knowledgeable, friendly and knows how to get a deal done, the right way. Kudos! More
by Localguy2021
Employees Worked With
May 12, 2022
Took my car in for an oil change, and had a GREAT experience with the service writer Cal Kittleson. He was very knowledgeable, and very pleasant to work with. If this had been my first visit to the d experience with the service writer Cal Kittleson. He was very knowledgeable, and very pleasant to work with. If this had been my first visit to the dealership for service, I would return for future service do to the positive interaction of this visit. More
by Jay Butterbach
Employees Worked With
Cal Kittleson
May 04, 2022
Nicholas Terrnova was a great sales person he didn’t give up until I drove off in what I wanted. up until I drove off in what I wanted. More
by charmainewillia
Employees Worked With
May 02, 2022
Since moving to Oconomowoc in March of 2020 I have been so blessed to have found the Toyota of Brookfield dealership. After more than ten years of leasing and driving Toyotas in Wisconsin this has been far so blessed to have found the Toyota of Brookfield dealership. After more than ten years of leasing and driving Toyotas in Wisconsin this has been far and wide the most pleasant and satisfying experience! This past weekend it was time to finalize my decision to purchase the Camry I leased in 2019 and they made it so easy and virtually stressless. Sales Representative Suni Kumar worked tirelessly with me to ensure that I was making the correct and wise decision. He never rushed or pressured me into a decision and that was so very refreshing! Equally satisfying was finalizing the transaction with Business Manager Waqas Tariq who patiently and thoroughly walked me through the entire process and made certain that I understood every detail. I highly recommend Toyota Of Brookfield and particularly both Suni and Waqas! More
by Patti B
April 30, 2022
Working with Napleton was painless again! Luis Ferrer was professional, upfront and easy to work with. Great place to work with! Luis Ferrer was professional, upfront and easy to work with. Great place to work with! More
by TK Rose
