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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
April 15, 2022
Worked with Brayan and it was great. He kept me updated through the whole process since another one of his customers had come in. He kept me updated through the whole process since another one of his customers had come in. More
by Travis
April 15, 2022
Nick, Chelsea were very accommodating and easy to work with. Would definitely work with them. with. Would definitely work with them. More
by David
April 15, 2022
Brayan was very helpful. He gave us the information and multiple test drives we needed to make our final decision on which vehicle to purchase. He gave us the information and multiple test drives we needed to make our final decision on which vehicle to purchase. More
by mau
Employees Worked With
Brayan Alanis, Michael Curtis
April 11, 2022
Worked with Nick, he communicated multiple times as we waited for our new Rav4 to come in. He was clear and transparent about logistical issues (in 2022) and helped to make the whole situation smooth. waited for our new Rav4 to come in. He was clear and transparent about logistical issues (in 2022) and helped to make the whole situation smooth. More
by JG
Employees Worked With
April 04, 2022
Nick did an awesome job making sure my GR86 was ready to go as soon as I walked into the dealership. He answered all of our questions and helped us get in store financing matching our current bank interest go as soon as I walked into the dealership. He answered all of our questions and helped us get in store financing matching our current bank interest rate. He was very professional and attentive. It was a very pleasurable experience working with Nick and Brookfield Toyota. More
by Mariano Escobedo
Employees Worked With
April 04, 2022
I worked with Ericka Cosey regarding a lease. She was very responsive to my needs throughout the entire process. My next Toyota purchase will start and end with her. She was very responsive to my needs throughout the entire process. My next Toyota purchase will start and end with her. More
by patrick.walczak
Employees Worked With
Ericka Cosey
April 04, 2022
Nicholas Terranova and Chelsea Johnson were absolutely outstanding in finding me my new RAV4. They both went way beyond helping me and keeping me informed when my vehicle had to ordered. I live a good 3 outstanding in finding me my new RAV4. They both went way beyond helping me and keeping me informed when my vehicle had to ordered. I live a good 30 minutes away from the dealership, and there are two dealerships closer to me, but have always been very impressed with the excellent sales, service and atmosphere at Toyota of Brookfield, when I bought my CHR from them. And Chelsea was the sales person, who took care of me back then. Team Nicholas and Chelsea, listened to me, answered all my questions, made me a good deal on my trade-in and got me a RAV4 that was even better than I even expected. I wanted a different color in the beginning, but am very glad that they got me the color that I got. The RAV4 works great and I really enjoy driving it. Michael Curtis in the financial department was very friendly, helpful and made the transactions go quickly and smoothly. I will always recommend Toyota of Brookfield! More
by Ron M.
April 01, 2022
My husband and I stopped in the other day to checkout a Tacoma and were surprised at how nice the experience is at this dealership, our salesman Brian Cortes made sure to show us all the buttons and safety Tacoma and were surprised at how nice the experience is at this dealership, our salesman Brian Cortes made sure to show us all the buttons and safety features, very happy! More
by Laura
Employees Worked With
Brian Cortes
